Ronald R. James III
Twinsburg,OH
Summary
Results-driven Customer Service Professional experienced in delivering exceptional service and fostering customer loyalty. Achieved high levels of satisfaction through effective team collaboration and conflict resolution. Focused on cultivating positive relationships and aligning with company goals.
Overview
7
7
years of post-secondary education
2027
2027
years of professional experience
Work History
Finance Manager
Ken Ganley Volkswagen
Willoughby
05.2026 - Current
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Assisted in the development of internal controls to protect company assets.
- Promoted finance products to customers and sales force to increase penetration.
- Negotiated terms with banks and other financial institutions to secure financing and optimize terms.
Security/Escort
RJ3 Security & Consulting
05.2021 - Current
- Provided round-the-clock security for assigned premises, ensuring constant protection
- Enforced trained security procedures to maintain safety in the workplace
- Communicated with facility staff to maximize protection efforts
Coach/Mentor
Bob Nance Basketball Academy
06.2012 - Current
- Provided constructive feedback to improve athlete performance and proper coaching techniques to young athletes
- Motivated athletes through supportive dialogue during training with positive feedback and respect during training sessions.
- Present constructive judgment and proper coaching techniques to young athletes
Salesperson
Volkswagen
Streetsboro, Ohio
11.2021 - 08.2024
- Demonstrated vehicle features and technology to enhance customer understanding.
- Facilitated financing options and guided customers through the purchasing process.
- Developed strong relationships with repeat customers to foster loyalty and trust.
- Assisted customers in selecting vehicles based on needs and preferences.
- Collaborated with team members to maintain an organized showroom environment.
Automotive Detailer
Fresh Start Auto Salon
Bedford, Ohio
03.2020 - 01.2023
- Detail clean car interiors and exteriors by hand
- Completed tasks promptly and organized to ensure high-quality service delivery
- Scheduled appointments using Microsoft Outlook to optimize customer service
- Coordinated team workflow to maintain productivity and service quality. to consistently meet service quality standards.
Custodian
TownePlace Suites by Marriott
05.2018 - 05.2020
- Prepared hotel for daily operations by efficiently completing cleaning tasks to ensure readiness for guests
- Facilitated customer and staff interactions, ensuring a supportive environment
- Presented a polished image by following professional appearance guidelines
Sales Associate
Rule of Next, Beachwood
05.2016 - 12.2019
- Assisted customers with feedback during buying process to enhance satisfaction
- Trained coworkers and implemented strategies for achieving sales goals
- Collaborated with store officials to expand upon customer clientele and other supporting techniques to better customers' overall experience
- Collaborated with store officials to expand upon customer clientele and other supporting techniques to better customers' overall experience
Sales Associate
Ken Ganley Volkswagen
- Maintained store cleanliness and organized merchandise on display shelves.
- Processed customer transactions accurately using point-of-sale systems.
- Engaged customers through effective communication and active listening skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Finance & Insurance
JM&A Group
10.2025 - 06.2026
B.A. - Criminal Justice
Bluffton University
Bluffton, OH 08.2017 - 05.2021
High School Diploma -
Benedictine Highschool
Cleveland, OH 08.2014 - 05.2017
Skills
- Client confidentiality
- Effective Communication
- Attention to details
- Conflict resolution
- Team collaboration
- Project management
- Microsoft Office
- Data entry
- Coaching techniques
- Staff development
- Client engagement
- Dedicated
- Critical thinker
- Marketing
Accomplishments
- The Heartland Collegiate Winter Sportsmanship Award 21’
- Coaches Award for 2016 Men’s Basketball Team
- Defensive Player of the Year Award 17’
Timeline
Finance Manager
Ken Ganley Volkswagen
05.2026 - Current
Finance & Insurance
JM&A Group
10.2025 - 06.2026
Salesperson
Volkswagen
11.2021 - 08.2024
Security/Escort
RJ3 Security & Consulting
05.2021 - Current
Automotive Detailer
Fresh Start Auto Salon
03.2020 - 01.2023
Custodian
TownePlace Suites by Marriott
05.2018 - 05.2020
B.A. - Criminal Justice
Bluffton University
08.2017 - 05.2021
Sales Associate
Rule of Next, Beachwood
05.2016 - 12.2019
High School Diploma -
Benedictine Highschool
08.2014 - 05.2017
Coach/Mentor
Bob Nance Basketball Academy
06.2012 - Current
Sales Associate
Ken Ganley Volkswagen