Ronaldo Gomez
Brooklyn,NY
Summary
Experienced in monitoring and critical alarm response with hands-on experience. Proven track record in enhancing critical system monitoring and resolving complex operational issues. Skilled in leading teams and utilizing advanced incident reporting systems to drive performance improvements and ensure high-quality service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
GOC Manager
Cushman & Wakefield
11 Madison Avenue, New York, NY
11.2024 - 05.2025
- Overseeing day to day operations of the GOC, including global incident reporting and real-time critical alarm monitoring.
- Communicating details to relevant Stakeholders, FM and on-site response team.
- Hiring, training, supervising and evaluating staff ensuring they are well-trained and motivated.
- Track key performance indicators (KPIs), analyzing data and identifying areas for improvement.
- Maintain a clear communication with staff, clients and other departments to ensure services meet quality standards and customer expectations.
- Addressing and resolving operational issues ensuring the smooth functioning of the GOC.
Engineering Command Center Operator
CBRE Group Inc.
11 Madison Avenue, New York, NY
10.2019 - 11.2024
- Lead Engineering Operator requiring 24/7 day to day operations.
- Monitor and respond to real time critical alarms.
- Remotely access critical equipment and devices regional and globally.
- Determine the severity of alarm, take appropriate action including escalation, managing engineering and vendor response for on-site intervention.
- Collates information and issues, communicates to key stakeholders throughout the global incident reporting system.
- Lead training sessions for new operators on equipment utilization and emergency procedures, enhancing team performance and reducing incident response errors.
- Responsible for Helpdesk tickets enuring tickets get passed to the Engineering and Electrical teams as needed.
- Follow up on Si-7 work order tickets to ensure work has been completed and ticket(s) closed on time.
Education
High School Diploma -
American Senior High
Miami Gardens, FL06-1995
Skills
- Data Analysis
- Critical System Monitoring
- Technical Support
- Network Troubleshooting
- Operational Efficiency
- CCTV & Access Control
- BMS & EPMS Systems
- Si-7 Work Order System
- Hep Desk / Trouble Tickets
- Excel Spreadsheets
- Teams / Skype / Powerpoint
- GSNOW / GBSS Incident Reporting Systems
Certification
- CBRE Critical FM Certification
- FSLD / Fire Life Safety Director Certification
- NYS Security License
- Fire Guard F91 (COF)
- 8 & 16 Hour Certification
- OSHA 10
Languages
English
Full Professional
Spanish
Full Professional
Timeline
GOC Manager
Cushman & Wakefield
11.2024 - 05.2025
Engineering Command Center Operator
CBRE Group Inc.
10.2019 - 11.2024
High School Diploma -
American Senior High