Ronaldo Gonzalez
Ontario,CA
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets. Possesses complain resolution abilities, highly organized, and proficient with computers. Fluent in both English and Spanish.
Overview
9
9
years of professional experience
Work History
Consultant
Graduate Management Admission Council
2021.01 - Current
- Resolve 40+ inquires per day, research resolutions, contact necessary departments and follow up with customers by phone or mail regarding the inquiries
- Collaborate with 4+ internal stakeholders to update customer information and enable product purchases and use
- Escalate inquiries appropriately within the 6 customer service teams to provide effective solutions to address the candidates’ concerns
- Determine if the candidate's 3+ hour testing experience did not meet GMAC standards or if any irregularities occurred and decide on the best course of action for the request
- Respond to customers’ queries and complaints within 48 hours of initial request date with knowledgeable and relevant test taking policies and product features
- Resolved 400+ inquires per week during high demand periods to help reduce helpdesk tickets
Quality Assurance Inspector
EGR USA
2020.01 - 2021.01
- Communicated with production team members about quality issues
- Kept detailed records of quality and imperfect products
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
- Performed visual inspections and non-destructive tests where appropriate
- Conduct routine and random factory audits to evaluate efficiencies and ensure adherence to company standards
Machine Operator
Scott Brothers Dairy
2014.01 - 2020.06
- Lead in production line with a team handling heavy duty material
- Observed machine operations to ensure quality and conformity of filled or packaged products to standards
- Operated multiple machines simultaneously to meet production requirements
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
Education
Certificate - Computer And Networking Technology
Mt San Antonio College
Walnut, CASkills
- Microsoft Teams
- Excel
- Jira
- Zendesk
- Zoom
- Customer Relationship Management
- Bilingual
- Technical Support
- Help Desk Support
Timeline
Consultant
Graduate Management Admission Council
2021.01 - Current
Quality Assurance Inspector
EGR USA
2020.01 - 2021.01
Machine Operator
Scott Brothers Dairy
2014.01 - 2020.06
Certificate - Computer And Networking Technology
Mt San Antonio College
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