Ronaldo Rios
Depue,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
RSC
Prime Communications AT&T
East Peoria, IL
10.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Loader
XPO Logistics
Lasalle, IL
05.2022 - 10.2023
- Packaged, crated and loaded items safely for transport.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Operated forklift, pallet jack and other equipment to perform loading tasks.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
- Assisted sorters by loading trucks with assigned packages for routes.
- Loaded product on trailer using packing list to verify and account for parts.
- Filled and leveled off products to stack evenly on pallets.
- Provided excellent customer service by loading items into customer vehicles.
- Kept loading dock clear and free of debris, minimizing accidents and injuries.
- Placed parts on trailer safely to reduce damage during shipment.
- Checked load-related documentation to promote completeness and accuracy.
- Recorded numbers of units handled or moved, using production sheets or work tickets.
- Leveraged hand tools to adjust or replace equipment parts.
- Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
Bagger
Mexichem
Henry, IL
04.2021 - 04.2022
- Provided assistance with troubleshooting production issues as they arose.
- Maintained records of production output, downtime, waste, scrap.
- Trained new employees on proper operation of packaging equipment.
- Communicated effectively with other team members regarding job expectations and performance standards.
- Inspected equipment regularly to identify any malfunctions or needed repairs.
- Assisted in loading product into hoppers for weighing and bagging operations.
- Operated material handling equipment as necessary to move materials around the facility.
- Stacked filled bags onto pallets for shipping.
- Ensured that all materials were handled safely, with no damage caused during the bagging process.
- Monitored production line speed and made adjustments as needed to maintain optimal efficiency levels.
- Labeled and sealed bags for delivery.
- Weighed products and calculated total weight of individual bags.
- Identified and removed incorrect or damaged items from bags before packing.
- Checked expiration dates on products prior to bagging.
Picker
PetSmart D.C
Ottawa, IL
04.2020 - 04.2021
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Selected products and items from shelves and pallets for customer orders.
- Confirmed items picked for orders by keying codes into system.
- Labeled boxes and placed in outbound collection areas.
- Pulled and packed product using various tools and equipment to meet order goals.
- Isolated damaged items to predefined marked area to report to supervisors.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Monitored product quality, reporting problems to mitigate safety issues and improve processes.
Picker
Ace Hardware
Princeton, IL
03.2019 - 03.2020
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Confirmed items picked for orders by keying codes into system.
- Selected products and items from shelves and pallets for customer orders.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Labeled boxes and placed in outbound collection areas.
- Pulled and packed product using various tools and equipment to meet order goals.
- Isolated damaged items to predefined marked area to report to supervisors.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Monitored product quality, reporting problems to mitigate safety issues and improve processes.
- Packaged fragile items with protective padding to prevent damages during shipments.
Loader and Unloader
Walmart D.C
Spring Valley, IL
02.2017 - 02.2019
- Unloaded materials by hand or with equipment to help team meet work demands.
- Unloaded products from incoming transports.
- Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Communicated load, product or pallet issues to supervisor.
- Applied shrink wrap to pallets, securing product for storage and shipment.
- Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
- Verified accuracy of shipping documents against product received.
- Followed standard operating procedures when handling hazardous materials safely at all times.
- Prepared outgoing shipments for delivery by securing items onto pallets or into boxes and crates.
- Maintained a safe work environment by adhering to all safety regulations and policies.
Education
High School Diploma -
Depue
Depue, IL05-2014
Skills
- Verbal Communication
- Teamwork and Collaboration
- Problem Resolution
- Calm Under Pressure
- Planning
- Maintenance & Repair
- Organization and Time Management
- Critical Thinking
- Fluent in Spanish
- Collaboration
- Time Management
- Team Management
- Customer Service
- Relationship Building
Languages
Spanish
Native/ Bilingual
Timeline
RSC
Prime Communications AT&T
10.2023 - Current
Loader
XPO Logistics
05.2022 - 10.2023
Bagger
Mexichem
04.2021 - 04.2022
Picker
PetSmart D.C
04.2020 - 04.2021
Picker
Ace Hardware
03.2019 - 03.2020
Loader and Unloader
Walmart D.C
02.2017 - 02.2019
High School Diploma -
Depue