Ronda Ashworth
Read Better Be Better
Peoria,AZ
18
years of professional experience
Confident Literacy Coach results-focused teaching for consistent, measurable academic achievement. Easily manages both large and small classes using adaptable strategies that appeal to diverse personalities, backgrounds and learning types. Systematic and organized administrative team member experienced with recruitment processes. Successfully handles multiple tasks and roles. Knowledgeable about managing schedules and records.
Work History
Literacy Program Coach/Human Resource Assistant
2 Years 3 Months- Facilitate an after school reading program for Title One kids in the public school system, ensuring that the class is on task and is run safely.
- Coach older children to be leaders and help younger children to read
- Provided Behavioral Management in the classroom
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
Customer Service and Delivery (Temporary)
3 Years 11 Months- Set up orders on the phone at store location
- Checked inventory to match orders placed
- Delivered gifts on holidays and events
Preferred Travel Agent
1 Year 6 Months- Made outbound calls to existing timeshare owners, coordinating stays and selling additional time; produced sales conversion rate of 15% and customer satisfaction rate of 98%
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Sales and Service Counselor
5 Years 7 Months- Fielded clients on inbound calls with renewing, updating, and validating account information
- Built rapport with clients for lasting relationships, achieved 99% customer service satisfaction
- Researched, resolved, and expedited billing inquiries
Insurance Services Associate
1 Year 7 Months- Generated new automobile policies to meet sales metrics of 11% sales conversion rate
- Explained, updated, and changed billing documents for the insured
- Customer and adherence metrics were met in the 90 percentage ranges
Membership Specialist
2 Years 5 Months- Developed new guidelines for membership specialist role; included insurance leads transfers at a rate of 11% of calls
- Fielded membership calls, corrected membership issues, and completed backup emergency calls
Education
- Human Services
- Professional Development-Social Services intern work with children.
- Court advocacy intern work
Skills
Classroom Behavioral Management
Classroom Group Teaching
Classroom One On One Teaching
Professional Development Teamwork
Phone Screening of Candidates For Hire
Recruiting Events
Volunteer Work
Arizona Humane Society
- Support animal welfare, caring for animals and facilitating adoption events.
Maricopa County Elections
- Assist with special events and programs.
References
References available upon request
Timeline
Literacy Program Coach/Human Resource Assistant
Read Better Be Better
11.2023 - 02.2026Read More
Customer Service and Delivery (Temporary)
Edible Arrangements
10.2015 - 09.2019Read More
Preferred Travel Agent
International Cruise and Excursions, Inc.
04.2014 - 10.2015Read More
Insurance Services Associate
AAA Member Services Company
09.2010 - 04.2012Read More
Sales and Service Counselor
AAA Club Partners, LLC
04.2008 - 11.2013Read More
Membership Specialist
AAA Member Services Company
04.2008 - 09.2010Read More
University of Phoenix
from Human Services
Read More