Ronda Boots
Capac,Mi
Summary
Committed to making a positive impact on every individual engaged with. Objective is to provide unwavering compassion, courtesy, and respect in all interactions. Firm belief in acknowledging the uniqueness of each person and ensuring they feel valued and cared for, rather than being treated as mere statistics.
Overview
8
8
years of professional experience
Work History
Advocate 4Me
Oxford/United Health Care
01.2023 - Current
- Working in a busy inbound call center, answering up to seventy calls per day
- Providing members with excellent customer service, regarding benefit information, reviewing claims, and pharmacy
- Helping members locate physicians in their area and making appointments when needed.
Community Health Worker
Central Team/United Health Care
01.2017 - 01.2023
- Provided members with community resource information
- Helped to identify members SDOH needs and establish primary doctor visits and find dental providers
- Accessing members with behavioral needs to ensure they had the opportunity to get the care they needed
- Worked with team members to collaborate on cases and achieve goals.
Medical Assistant
Lapeer Mi/ Flint Mi
01.2023 - 01.1989
- Worked as a Medical Assistant for many different providers, ranging from Urgent Care, Primary Care, Orthopedic, General Sugery, OB/GYN), Neurology, and American Red Cross
- I have experience of working with each of these offices.
Education
Human Services - undefined
Southern New Hampshire University
04.2022
Diploma - General
Lapeer West High School
Lapeer, MI06.1985
Skills
- Microsoft Office
- Inbound Call Experience
- Member Satisfaction
- Determined
- Accountability
- Exceptional communication
- Working From Home Experience
Timeline
Advocate 4Me
Oxford/United Health Care
01.2023 - Current
Medical Assistant
Lapeer Mi/ Flint Mi
01.2023 - 01.1989
Community Health Worker
Central Team/United Health Care
01.2017 - 01.2023
Human Services - undefined
Southern New Hampshire University
Diploma - General
Lapeer West High School
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