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Energetic and empathetic with talent for understanding customer needs and resolving issues effectively. Familiar with customer service principles and adept at using CRM software to manage inquiries efficiently. Excited to enhance customer satisfaction through effective communication and problem-solving skills.
Customer Support Specialist with experience in high-volume retail, excels in customer service, conflict resolution, and inventory management, leveraging Excel and CRM skills while pursuing a Project Management diploma at Algoma University.

“I started my career in customer service, working in fast-paced environments where I learned how to communicate clearly, solve problems quickly, and support a high volume of customers each day. Over time, I found myself drawn to roles where I could make more of a direct impact, which led me into healthcare and insurance support.
In those roles, I gained hands-on experience with patient intake, insurance verification, and handling sensitive information while maintaining HIPAA compliance. I’ve worked in both in-person and remote settings, managing anywhere from 50 to over 100 interactions a day while maintaining high accuracy and strong performance metrics.
What I’ve really developed is the ability to balance efficiency with empathy—making sure patients feel heard and supported while also ensuring their information is accurate and complete. That’s what led me to pursue patient access roles, because I understand how important the front-end process is to both the patient experience and the overall revenue cycle.
Now, I’m looking to grow into a Patient Access Representative role where I can continue building my skills, contribute to a strong team, and make a positive impact from the very first interaction.”

Operations Manager / Customer Support Lead with 8+ years of experience managing day-to-day business operations while delivering high-quality customer service. Proven ability to coordinate logistics, streamline processes, support customers, resolve issues, and keep teams and systems running smoothly. Highly organized, detail-oriented, and adaptable in fast-paced environments. Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.

A bright, talented and ambitious Desktop Support Engineer with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies to play a key role in a diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit deadline oriented and having the ability to organizes present complex solutions clearly and accurately. Looking for a suitable IT support Specialist position with a successful and dynamic company that offers room for progression.
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Ronda Duron

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Dispatcher/Customer Support Specialist

Customer Service and Dispatch

Administrator Assistant

Business Department and Receptionist

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Associate of Arts - General

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Dispatcher/Customer Support Specialist

Customer Service and Dispatch

Administrator Assistant

Business Department and Receptionist

Associate of Arts - General

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