TAMEKA Harris

“I started my career in customer service, working in fast-paced environments where I learned how to communicate clearly, solve problems quickly, and support a high volume of customers each day. Over time, I found myself drawn to roles where I could make more of a direct impact, which led me into healthcare and insurance support.

In those roles, I gained hands-on experience with patient intake, insurance verification, and handling sensitive information while maintaining HIPAA compliance. I’ve worked in both in-person and remote settings, managing anywhere from 50 to over 100 interactions a day while maintaining high accuracy and strong performance metrics.

What I’ve really developed is the ability to balance efficiency with empathy—making sure patients feel heard and supported while also ensuring their information is accurate and complete. That’s what led me to pursue patient access roles, because I understand how important the front-end process is to both the patient experience and the overall revenue cycle.

Now, I’m looking to grow into a Patient Access Representative role where I can continue building my skills, contribute to a strong team, and make a positive impact from the very first interaction.”

• Microsoft Office Intermediate Certificate
• Certified Customer Service Professional
• HDI Support Center Analyst Certificate
• Conflict Resolution & De-Escalation Training

⭐ Customer Care Accomplishments

• Delivered high‑quality support across 60–100+ daily calls, consistently meeting productivity, accuracy, and first‑call resolution goals.

• Maintained 95%+ QA scores through clear communication, compliance, and strong problem‑solving across complex account, billing, and service issues.

• De‑escalated challenging situations with empathy, restoring trust and reducing repeat contacts.

• Navigated multiple CRM and internal systems to research accounts, process requests, and document interactions with speed and precision.

• Strengthened customer satisfaction by providing clear, step‑by‑step guidance and educating customers on services and digital tools.

• Recognized by leadership for reliability, top performance, and supporting team success during high‑volume periods.

HD Supply

BIG DEAL AWARD 

One of our new coaches in Pick-Mod / Customer Support has done an outstanding job helping train our new hires. Tameka has quickly learned how to complete slot empties and was certified on MHE this month. Tameka is always wanting to learn more and willing to know all parts of the operation. She is always willing to come in early and stay late to ensure operation is completed and all customer orders are fulfilled. 

Whenever Tameka sees any part of the operation falling behind, she steps in without hesitation-assistung with slot empties, down-stacking, customer support , or helping peers with questions. Her strong work ethic, positive attitude, and dedication to finishing the job is what make you a big deal! Thank you Tameka for everything you do!

Jarrod Carmona _ HD Supply 

Distribution Manager 

jarrod.carmona@hdsupply.com