Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronda Erb

Ashtabula,OH

Summary

Dynamic Claims Adjuster Sr with Progressive Casualty Insurance, adept at claims evaluation and settlement negotiation. Proven track record in investigating incidents and achieving favorable outcomes for policyholders. Skilled in damage assessment and customer relationship management, ensuring efficient resolution of disputes while maintaining compliance and accuracy in all evaluations.

Overview

21
21
years of professional experience

Work History

Claims Adjuster Sr

Progressive Casualty Insurance
Mayfield Heights, Ohio
09.2021 - 07.2025
  • Evaluated claims to determine coverage and validity.
  • Investigated incidents by gathering information from relevant parties.
  • Coordinated with medical professionals to assess injury claims.
  • Reviewed repair estimates and invoices for accuracy and compliance.
  • Communicated with policyholders to explain claim status and requirements.
  • Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
  • Reviewed medical records, police reports and other documents related to claim investigations.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.

Retail Merchandizer

Anderson Industries
Ashtabula, OH
08.2018 - 08.2021
  • Organized product displays to enhance visual appeal and customer engagement.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Trained new staff on merchandising standards and company policies effectively.
  • Conducted regular audits of merchandise for quality assurance and compliance.
  • Implemented promotional setups to drive customer interest and increase sales opportunities.

Guest Service Team Leader

Pilot Travel Centers
Bath, NY
03.2012 - 11.2018
  • Managed guest inquiries and resolved complaints to maintain satisfaction levels.
  • Maintained accurate records of transactions and sales activity daily.
  • Supervised daily operations to ensure efficiency and compliance with safety standards.

Aviation Ordinance

US Navy
Coronado, CA
02.2004 - 11.2007
  • Maintained equipment and ensured readiness for operational tasks.
  • Conducted safety drills and emergency response training for personnel.
  • Managed inventory of supplies and equipment on board vessels.
  • Conducted watch duties to ensure the security of the vessel while underway.

Education

Associate of Applied Science - Nursing

Corning College
Corning, NY
05-2015

Skills

  • Claims evaluation
  • Investigative techniques
  • Settlement negotiation
  • Damage assessment
  • Policy interpretation
  • Customer relationship management

Timeline

Claims Adjuster Sr

Progressive Casualty Insurance
09.2021 - 07.2025

Retail Merchandizer

Anderson Industries
08.2018 - 08.2021

Guest Service Team Leader

Pilot Travel Centers
03.2012 - 11.2018

Aviation Ordinance

US Navy
02.2004 - 11.2007

Associate of Applied Science - Nursing

Corning College

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