Ronda Dimon
Warminster,PA
Overview
25
25
years of professional experience
Summary
Experienced Director of Operations proficient in managing dental operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Adept at overseeing multifaceted functions, including operations management, process improvement, and team leadership. Proven expertise in implementing cost-effective solutions, streamlining workflow, and enhancing overall performance. Skilled in strategic planning, budget management, review of profit and loss, and fostering cross-functional collaboration. Proven history of revenue cycle management and efficiency in all accounting creating a harmonious environment leading to staff productivity and business profitability.
Work History
Chief Operating Officer
HDC
oahu, Hi
10.2022 - Current
- Spearhead financial management through payroll processing auditing timecards and inspecting to improve company profitability and ensure accurate and timely payouts of amounts owed
- Daily audit and reconciliation of general ledgers, and balance sheets, using reports to produce current financial outlook and business forecasting
- Oversee 65 employees by providing training on time management, delegating tasks, and managing overtime benefits to increase employee retention and satisfaction
- Hands-on knowledge and experience in posting functions, credit balance resolution, daily cash deposit/posting reconciliation, and monitoring revenue cycle performance metrics to drive continuous financial growth
- Maintain processes and procedures to analyze accounts and establish appropriate credit limits and approval/denial guidelines
- Provide direction and guidance that fosters a high-performing team environment through training, managing metrics, and development
- Implement an inventory procurement system to assist with budgeting and inventory/supply control
- Managed provider insurance credentialing and monitored re-credentialing times to ensure no lapse in coverage
- Drive overall practice success by managing controllable expenses and optimizing patient flow and treatment counts
- Analyze financial reports for multiple offices, developing KPI reports and structure plans to reach provider goals for growth and increased profit margins
- Manage clinical scheduling, hire and supervise all employees; conduct all candidate interviews, check references, and review qualifications
- Provide a critical component in the employee relations process by representing management at the operations level maintaining and improving employee relations
Regional Manager
Great Expressions Dental Centers
06.2019 - 10.2022
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Education
Bachelor of Arts - General Studies
Eastern Washington University
Cheney, WA06.2003
Associate of Science - Dental Assisting
Spokane Community College
Spokane, WA06.2001
Skills
- Microsoft Project
- Insurance Benefits Understanding
- Microsoft Office
- Financial Statement Presentations
- Monthly Financial Statements
- Budget Development
- General Ledger Reconciliation
- Standard Operating Procedures Proficient
- Account and Ledger Reconciliations
- Financial Management
- Payroll Processing
- Staff Management
- AP and AR Management
- Interpersonal Relations
- Accounts Payable and Accounts Receivable
- Claims Review
- Revenue Cycle Management
Timeline
Chief Operating Officer
HDC
10.2022 - Current
Regional Manager
Great Expressions Dental Centers
06.2019 - 10.2022
Bachelor of Arts - General Studies
Eastern Washington University
Associate of Science - Dental Assisting
Spokane Community College
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