Ronda Marquis
Eloy,AZ
Summary
Dependable server with over 20 years of experience providing efficient, high-quality customer service to guests in high volume fine dining restaurants. Offering in-depth knowledge of craft beers and wine. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and wine selections.
Overview
40
40
years of professional experience
Work History
Bartender
Bent Prop Saloon and Eatery
Eloy, AZ
08.2021 - 01.2024
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Sales Consultant
Mount Vernon Carpet One Floor & Home
Mount Vernon, WA
06.2012 - 01.2020
- Increased client base by assessing needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Demonstrated products to show potential clients benefits and advantages and encourage purchases. Finished extimates and provided to clients.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Processed credit and debit card payments to complete purchasing experience.
Server Bartender Manager
Light House And Laconner Seafood And Prime Rib House
La Conner, WA
02.1984 - 01.2011
- Ensured exceptional guest experiences through attentive service.
- Provided attentive service and proactively assessed guest needs.
- Engaged in suggestive selling and other sales techniques.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Nursing, Bookeeping
Skagit Valley College
Mount Vernon, WASkills
- People-oriented
- Quick learner
- Food and beverage pairings
- High-volume dining
- Menu memorization
- Dining area cleanliness
- Wine service
- Beverage preparation
- Daily specials memorization
- Stocking and replenishing
- Banquet coordination
Timeline
Bartender
Bent Prop Saloon and Eatery
08.2021 - 01.2024
Sales Consultant
Mount Vernon Carpet One Floor & Home
06.2012 - 01.2020
Server Bartender Manager
Light House And Laconner Seafood And Prime Rib House
02.1984 - 01.2011
Nursing, Bookeeping
Skagit Valley College
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