Jesus Nigo-Ochoa
Bartender
Irving,TX
Summary
Energetic bartender with 9 years of experience providing prompt, friendly service to patrons. Well-versed in measuring ingredients, mixing cocktails and calculating tabs. Hardworking individual recognized for accuracy and strong attention to detail.
Overview
9
9
years of professional experience
Work History
Bartender
BoomerJacks
Grapevine, TX
05.2018 - Current
- Performed tasks in a fast-paced environment
- Trained new hire employees as servers and bartenders
- Part of the company's New Store Opening trainer team
- Assesses Guest demeanor and identified when to call behavior to the attention of management
- Skillfully anticipated and addressed guests' service needs
- Checked identification for minimum age for sale of alcoholic beverages.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Corporate Coordinator
Four Leaf Ventures
Dallas, TX
07.2014 - 02.2019
- Assessed skill gaps for employees in all departments and developed training courses to meet identified needs.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Directed training programs and development paths for managers and supervisors.
- Developed departmental systems and procedures to better align workflow processes.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Server
TGI Friday's
Dallas, TX
04.2013 - 08.2014
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protection for customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Monitored guests for intoxication and immediately reported concerns to management.
Skills
Cash handling expertundefined
Timeline
Bartender
BoomerJacks
05.2018 - Current
Corporate Coordinator
Four Leaf Ventures
07.2014 - 02.2019
Server
TGI Friday's
04.2013 - 08.2014
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