Julieann Osborne
Cape Coral
Summary
Customer-oriented bartender and bar manager with exceptional interpersonal and communication skills. Extensive expertise in the preparation and sale of alcoholic beverages, bar procedures, and liquor laws gained through 15+ years of experience. Thrives under pressure and consistently goes above and beyond to create unforgettable guest experiences. Possesses a genuine passion and love for the business and industry of bartending.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender
Tiki Bar at Dolphin Key Resort
12.2023 - Current
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Bartender/Server
Coastal Expressions Wine Bar
10.2022 - 11.2023
- As the only bartender/Server it is my responsibility alone to greet and take care of all customers who come into the restaurant
- Knowledgeable in a variety of wines from all over the world
- Able to answer customers questions about the restaurants vast wine collection
- Able to describe tasting notes and recommend wine pairings to customers
- Upsell capability
- Maintain a clean, tidy work area
- Provide excellent customer service
- Proficient with the POS system and restaurant menu
- Tips and serv safe certified
Bar Manager/Bartender
Ragged Ass Saloon
07.2019 - 10.2022
- Served alcoholic and non-alcoholic beverages in a bar environment
- Maintained a clean and organized bar area, including bar tables and chairs
- Reviewed identification in adherence with state and federal laws for serving alcohol
- Ensured superior service and efficiency at all times
- Built a solid rapport with many frequent patrons to cultivate guest loyalty
- Anticipated guest needs and provided proactive service
- Inventoried and restocked items throughout day
- Offered enthusiastic and personable service to all customers
- Responsible for all the daily and nightly running of the FOH
- Acted as the GM when the GM was away from the restaurant
Bartender
Bar Louie
12.2008 - 05.2012
- Maintained full knowledge of beverage lists and promotions
- Retrieved liquor, wine and beer from various storage facilities
- Maintained a consistent, regular attendance record
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for
- Received beverage orders from wait staff and delivered beverages to guests
- Poured drinks using standard pour according to specifications
- Verified that guests at the bar were of legal age
- Served each guest courteously, quickly and efficiently
Education
Associate of Science - Medical Assistant and Nursing
Southwest Florida College
Fort Myers, FLAssociate of Arts -
Edison Community College
Fort Myers, FL01.2002
High School Diploma -
Mariner High School
Cape Coral, FL01.1998
Skills
- Bartending
- General ledger reconciliation
- Serving
- Restaurant Management
- CASH HANDLING
- Accounts Receivable
- Customer service
- General ledger accounting
- Busser
- Hostess
- Waitress
- Server
- PROBLEM SOLVER
- Guest services
- Supervising experience
- Training
- Management
- Restaurant Server
- POS
- General Ledger Accounting
- Restaurant experience
- Auditing
- Bank Reconciliation
- Organized and efficient server
- TIPS certification
- Quick problem solver
- High energy
- Cash handling expert
- ServSafe certification
- Flexible schedule capability
- Thrives in a fast-paced environment
- Up selling capability
Certification
- Food Handler, ServSafe
- Food Handler Certification
- Driver's License
Assessments
Bartending, Proficient, 05/01/20, Understanding, pouring, and mixing drink orders
Timeline
Bartender
Tiki Bar at Dolphin Key Resort
12.2023 - Current
Bartender/Server
Coastal Expressions Wine Bar
10.2022 - 11.2023
Bar Manager/Bartender
Ragged Ass Saloon
07.2019 - 10.2022
Bartender
Bar Louie
12.2008 - 05.2012
Associate of Science - Medical Assistant and Nursing
Southwest Florida College
Associate of Arts -
Edison Community College
High School Diploma -
Mariner High School
- Food Handler, ServSafe
- Food Handler Certification
- Driver's License
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