Ronda Marshall
Brunswick,GA
Summary
Dynamic and results-oriented professional with a proven track record at Starbucks and diverse roles from Barista to Design Consultant. Excelled in customer service, enhancing customer satisfaction through expert coffee knowledge and creative design solutions. Skilled in problem-solving and communication, consistently achieving goals with a strong work ethic and attention to detail.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Brunswick, GA
05.2023 - Current
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Stocked customer service stations with paper products or beverage preparation items.
- Utilized POS system to receive and process customer payments.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
Associate
The UPS Store
Hayward, CA
11.2021 - Current
- Handled returns and exchanges according to company policies.
- Handled incoming calls from customers regarding orders or other inquiries.
- Answered customer inquiries regarding product features, pricing, and availability.
- Resolved customer complaints promptly with professionalism and courtesy.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Receptionist
Central Veterinary Hospital
Fremont, CA
12.2020 - 03.2021
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Called patients to confirm scheduled appointments and obtain additional details
Design Consultant
La-z-boy Furniture Galleries
Hayward, CA
11.2019 - 02.2020
- Worked with client via email, phone and in-person to collect information to complete designs.
- Presented final designs to clients for review before implementation.
- Thoroughly researched design topics and studied information pertaining to topics.
- Collaborated with clients to identify design needs and develop creative solutions.
- Examined product samples, adjusting designs to achieve desired results.
- Communicated with several key clients weekly to discuss individual needs and overall vision.
- Produced detailed mock-ups of proposed designs for client approval.
- Tracked project budgeting and allocated resources accordingly.
Customer Service
Macys
Hayward, CA
06.2018 - 11.2019
- Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Collaborated with team members to achieve sales goals.
Education
High School Diploma -
California Connections Academy
Ripon08.2019
Skills
- Great communication skills
- Appointment scheduling
- Problem solving
- Excellent with cash registers
- Attention to detail
- Strong work ethic
- Works well with others
- Punctual
- Lifescan certified
- Self-motivated
- Customer service skills
- Furniture sales
- Veterinary skills
- Coffee expertise
- Safe food handling practices
References
References available upon request.
Timeline
Barista
Starbucks
05.2023 - Current
Associate
The UPS Store
11.2021 - Current
Receptionist
Central Veterinary Hospital
12.2020 - 03.2021
Design Consultant
La-z-boy Furniture Galleries
11.2019 - 02.2020
Customer Service
Macys
06.2018 - 11.2019
High School Diploma -
California Connections Academy
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