Ronda Thayer
Sharps Chapel,TN
Summary
Dynamic manager with a proven track record in customer service and team leadership. Achieved an 18% revenue increase through targeted promotions while maintaining a 5-star review rating for food and service.
Overview
6
6
years of professional experience
Work History
HiKnox Tavern
Holiday Inn North Knoxville
Knoxville, TN
05.2025 - Current
- Supervise, train, and scheduled a large team of front of house and back of house employees.
- Reduced labor costs by 9% through strategic scheduling and productivity management.
- Lead pre-shift meetings to drive sales goals, service standards and team accountability.
- Increased monthly revenue by 18% through targeted promotions and upselling initiatives. Booking our banquet venue.
- Maintain a 5=star review for food and service.
- Controlled inventory and reduced waste by implementing documentation.
- Reconciled daily cash handling, deposits, and P&L reporting.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Maintained a 100 on all health department scores for bar and kitchen.
- Resolved guest concerns professionally, turning complaints into repeat business.
- Create New dishes with kitchen staff and update those dishes with our specials and regular menu.
Manager
Pins & Pints
Knoxville, TN
05.2023 - 05.2025
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance and service quality.
- Managed inventory levels, optimizing stock control processes to reduce waste and improve profitability.
- Streamlined workflow processes, increasing operational efficiency across various departments. Including moving kitchen equipment around to ease flow.
- Coordinated scheduling for staff to align with peak business hours and maintain adequate coverage.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Kitchen Manager
No Wake Grille
Sharps Chapel, TN
03.2020 - 05.2025
- Led kitchen operations, ensuring compliance with health and safety standards.
- Managed inventory control, optimizing supply chain efficiency and reducing waste.
- Developed training programs for kitchen staff, enhancing skills and productivity.
- Implemented menu changes based on seasonal availability, improving customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.ssssss
- Ensured consistent quality of dishes by standardizing recipes and conducting regular taste tests with kitchen staff.ssssssssss
Education
Bachelor of Science - Criminal Justice
Cumberland County College
Vineland, NJ05-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
Timeline
HiKnox Tavern
Holiday Inn North Knoxville
05.2025 - Current
Manager
Pins & Pints
05.2023 - 05.2025
Kitchen Manager
No Wake Grille
03.2020 - 05.2025
Bachelor of Science - Criminal Justice
Cumberland County College