Rondarious Jackson
Kennesaw,GA
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential.
Overview
8
8
years of professional experience
Work History
CDL Truck Driver
Atlanta Design & Remodel LLC.
Cartersville, GA
10.2021 - Current
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Achieved timely deliveries by planning efficient routes and adhering to schedules.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
CDL Class B Driver
CSS Hauling
Marietta, GA
03.2020 - 10.2021
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Enhanced customer satisfaction by ensuring timely and safe deliveries of goods.
- Increased route efficiency by utilizing GPS technology and staying updated on traffic patterns.
- Maintained vehicle and equipment in optimal condition for efficient operations and reduced downtime.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Online Customer Service Representative
Aaron's Sales And Lease
Kennesaw, GA
09.2016 - 01.2020
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Answered live online chats to give quick answers and solve problems faster.
- Helped customers navigate website to order [Product or Service] online for added convenience and access to larger inventory.
- Developed customer service processes to improve customer satisfaction.
- Identified trends in customer concerns and proactively suggested improvements to products, services, or processes.
- Assisted clients with product questions to facilitate online ordering process.
- Responded to website and email inquiries within [Number] business days to maintain customer satisfaction and generate positive reviews.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to provide accurate information to customers at all times.
Education
Graduate Certification - Information Technology Foundations
Kennesaw State University
Kennesaw, GA05.2025
Graduate Certification - Digital And Social Media
Kennesaw State University
Kennesaw, GA05.2019
Bachelor of Science - Digital Communications And Media
Kennesaw State University
Kennesaw, GA05.2018
Skills
- Software Development
- Object-Oriented Programming
- Programming
- IT Documentation
- System Troubleshooting
- Hardware Installation
- Safe Driving Practices
- Pretrip inspections
- Basic mechanical knowledge
- Customer experience management
- Customer Retention
- Account Services
- Call Center Operations
Timeline
CDL Truck Driver
Atlanta Design & Remodel LLC.
10.2021 - Current
CDL Class B Driver
CSS Hauling
03.2020 - 10.2021
Online Customer Service Representative
Aaron's Sales And Lease
09.2016 - 01.2020
Graduate Certification - Information Technology Foundations
Kennesaw State University
Graduate Certification - Digital And Social Media
Kennesaw State University
Bachelor of Science - Digital Communications And Media
Kennesaw State University