Summary
Overview
Work History
Education
Skills
Timeline
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Rondo Frederick

Summary

Adept Unified Communications Technician 3 with a proven track record at ODTI, excelling in customer service and troubleshooting. Expert in maintaining safety and regulatory compliance, enhancing team proficiency, and ensuring optimal equipment performance. Demonstrates exceptional attention to detail and communication skills, driving productivity and customer satisfaction.

Overview

28
28
years of professional experience

Work History

Unified Communications Technician 3

ODTI
11.2016 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.

Cable TV Installation Technician

WOW Cable
09.2010 - 11.2016
  • Educated customers on proper care techniques for their cable systems minimizing potential future issues.
  • Managed inventory levels of essential materials such as cabling, connectors, splitters, amplifiers ensuring sufficient stock for each project.
  • Kept detailed records of installations, repairs, and maintenance tasks for efficient documentation purposes.
  • Routinely tested signal strength at multiple locations within the premises to guarantee uninterrupted reception quality.

Shipping /Paint Supervisor

Tarrier Steel Co
06.1996 - 02.2010
  • Monitored employee performance to maintain quality and compliance with job standards.
  • Maintained detailed records of all completed projects, including materials used, labor hours logged, and any unique challenges encountered during the process.
  • Evaluated weekly performance to maintain sales goals and drive productivity levels.
  • Offered color matching expertise and paint product selection advice to assist customers with paint choice.

Education

High School Diploma -

Beachcroft High School
Columbus, OH
06.1991

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Power Tools and Equipment
  • Troubleshooting
  • Installation and Repair
  • Written/Verbal Communication
  • Documentation And Reporting

Timeline

Unified Communications Technician 3

ODTI
11.2016 - Current

Cable TV Installation Technician

WOW Cable
09.2010 - 11.2016

Shipping /Paint Supervisor

Tarrier Steel Co
06.1996 - 02.2010

High School Diploma -

Beachcroft High School

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Rondo Frederick