Roneil D. Emperador
Boise,ID
Summary
Motivated professional with a strong work ethic and adaptability. Exceptional interpersonal skills enhance collaboration and communication. Proven ability to work independently while quickly acquiring new skills to meet challenges.
Overview
14
14
years of professional experience
Work History
Vault Manager
Secure Erase LLC.
Boise, Idaho
04.2024 - Current
- Controlled vault access through badge and key protocols, restricting handling of client assets to authorized personnel.
- Reconciled physical inventory with digital tracking daily, achieving 100% asset accountability.
- Maintained secure chain-of-custody for all incoming data-bearing devices, ensuring zero-loss audit compliance.
- Coordinated asset releases to destruction teams, ensuring proper completion verification before issuing destruction certificates.
- Facilitated NAID AAA/R2v3 audits by organizing documentation, access logs, and destruction records for compliance.
- Trained and supervised six vault technicians on secure handling procedures, enhancing incident response readiness.
- Documented security incidents according to company breach-response procedures, ensuring thorough investigations.
- Generated regular reports on processing volume, aging inventory, and compliance status for operations leadership.
File Clerk
Health Administrative Services, Boise Veterans Affairs
Boise, ID
07.2022 - 09.2022
- Indexed scanned documents with appropriate nomenclature for computerized patient records system.
- Sorted, indexed, and performed quality control on clinical and administrative documents.
- Scanned and uploaded medical records to ensure accurate patient documentation.
- Uploaded and indexed documents from various sources, including PDF, TIFF, and JPEG files, facilitating efficient access to patient records.
- Associated all scanned documents with correct CPRS records and assigned medical nomenclature.
- Verified record integrity and image quality in Vista Imaging to maintain high standards for patient documentation.
- Notified supervisor of incorrectly indexed or corrupted images to ensure accurate document management.
- Analyzed medical reports from non-VA healthcare facilities for proper indexing procedures.
IT Specialist
United States Army
Fort Drum, NY
01.2020 - 03.2022
- Managed active directory and user accounts for classified and unclassified exchange services, ensuring secure access.
- Enforced army network security and information assurance policies to safeguard data integrity.
- Resolved user account, system, and printer issues, ensuring operational efficiency.
- Processed helpdesk trouble tickets, resolving communication and automation issues to enhance user support.
- Troubleshot software using established debugging procedures, leading to timely and effective problem resolution.
- Guided junior soldiers in installation, operation, and maintenance of information processing equipment.
Data Entry Clerk
Idaho Housing and Finance Association
Boise, Idaho
10.2018 - 12.2019
- Reviewed scanned documents for legibility and completeness before indexing, ensuring accuracy by flagging issues for follow-up.
- Indexed scanned documents into document management system, categorizing by applicant program and document type to enhance retrieval efficiency.
- Verified indexed data against source documents to ensure accurate categorization.
- Cross-checked indexed documents against applicant files, identifying discrepancies and missing records to maintain data integrity.
- Maintained organized digital records in compliance with agency data retention policies.
- Assisted caseworkers by ensuring indexed documents were properly filed and easily retrievable.
- Handled sensitive applicant information in accordance with data privacy standards.
- Met daily and weekly indexing productivity and accuracy targets.
Data Service Assistant
PAGIBIG FUND-ALLCARD PLASTICS PHILIPPINES Inc.
Baguio City, Philippines
06.2015 - 08.2017
- Captured personal and membership data from clients for accurate processing of Pag-IBIG Fund loyalty card applications.
- Verified accuracy of client-submitted information prior to data entry.
- Encoded client data and photos into system, facilitating timely loyalty card production.
- Ensured image quality of client photos met production standards.
- Explained loyalty card application process and requirements, addressing client inquiries.
- Maintained confidentiality of personal data in accordance with privacy protocols.
- Organized and filed client records for efficient tracking and auditing.
- Coordinated with production team to ensure adherence to card issuance timelines, enhancing client satisfaction.
Customer Service Representative
Convergys
Baguio City, Philippines
06.2014 - 11.2014
- Handled inbound customer calls for U.S.-based DirecTV accounts, addressing billing inquiries and service concerns.
- Assisted customers in troubleshooting basic technical issues related to satellite TV services.
- Promoted and cross-sold DirecTV packages and promotions tailored to customer needs, enhancing overall customer satisfaction.
- Processed account updates, payment arrangements, and service plan changes in CRM system.
- Resolved customer complaints, escalating unresolved issues to supervisors for further action.
- Met or exceeded key performance metrics, including average handle time and customer satisfaction scores.
- Followed call scripts and compliance guidelines, ensuring consistent delivery of customer service across all interactions.
- Documented call details and customer interactions accurately for quality assurance.
Sales Demonstrator
Swatch Men's Shoes
Baguio city, Philippines
09.2013 - 01.2014
- Demonstrated product features to potential customers, enhancing understanding and interest.
- Engaged with customers to assess footwear needs and preferences for improved service.
- Showcased craftsmanship and unique features of top-sider shoes to engage customers effectively.
- Organized promotional displays to maximize product visibility and customer appeal.
- Provided feedback to store supervisors on customer preferences to refine sales strategies.
- Supported sales team during customer transactions at point of sale, supporting the sales team during peak hours.
- Maintained cleanliness and organization of assigned area per merchandising standards.
Sales Utility Clerk
Baby Company
Baguio City, Philippines
03.2013 - 08.2013
- Prepared and encoded sales orders and invoices, ensuring accuracy of product codes for seamless transactions.
- Greeted customers, assisting parents in selecting cribs, strollers, and bedding for infants.
- Provided product demonstrations to customers, aiding informed purchasing decisions for parents.
- Assisted in merchandising and arranging product displays on sales floor, enhancing visual appeal and customer engagement.
- Pulled, packed, and prepared stock for delivery to SM Baguio City store, ensuring accuracy.
- Conducted physical inventory counts of baby items, reconciling discrepancies with system records to maintain accurate stock levels.
- Coordinated with delivery personnel during loading and unloading of large items, resolving discrepancies.
- Maintained cleanliness and organization of stockroom and display areas according to store standards.
Education
Bachelor of Science - Information Technology
Polytechnic College of La Union
Philippines04-2011
Highschool Diploma -
Agoo Academy
La Union, Philippines04-2007
Skills
- Vault and custody management
- Client asset handling
- Operational oversight
- Data privacy and security
- Asset management
- Document management
- Attention to detail
- Training and leadership
- Problem solving
- Microsoft Office proficiency
- Integrity and ethics
- Communication skills
- Team collaboration and building
- Time management
- Physical fitness
- Self-defense techniques
- Weapons handling
Skills/ Awards:
Army Service Ribbon, National Defense Ribbon, Global War on Terrorism Ribbon
Education/ Training:
- Certificated Remote Pilot including Commercial Operators (Part 107) — Boise, ID — April 2022 (14-day course)
- CompTIA Security+ SY0-601 Review Course — Fort Drum, NY — November 15–19, 2021 (40 hours)
- CompTIA A+ 220-1001 Learning Program — Fort Drum, NY — March 2021 (40 hours)
- Advanced Individual Training (AIT) — Fort Gordon, GA — April 2020–September 2020
- Basic Combat Training (BCT) — Fort Jackson, SC — January 2020–March 2020 (10 weeks)
Timeline
Vault Manager
Secure Erase LLC.
04.2024 - Current
File Clerk
Health Administrative Services, Boise Veterans Affairs
07.2022 - 09.2022
IT Specialist
United States Army
01.2020 - 03.2022
Data Entry Clerk
Idaho Housing and Finance Association
10.2018 - 12.2019
Data Service Assistant
PAGIBIG FUND-ALLCARD PLASTICS PHILIPPINES Inc.
06.2015 - 08.2017
Customer Service Representative
Convergys
06.2014 - 11.2014
Sales Demonstrator
Swatch Men's Shoes
09.2013 - 01.2014
Sales Utility Clerk
Baby Company
03.2013 - 08.2013
Bachelor of Science - Information Technology
Polytechnic College of La Union
Highschool Diploma -
Agoo Academy