KÉSHURNA CLOUDEN
Houston
Summary
Results-driven management professional with over 10 years of experience in cash handling, customer service, retail operations, and inventory management. Expertise in managing financial transactions, maintaining confidential records, and safeguarding assets while delivering exceptional customer service. Proven success in high-security environments, ensuring accuracy and accountability.
Overview
15
15
years of professional experience
Work History
Vault Manager
Caravelle Casino
Christiansted
01.2026 - Current
- Facilitate a wide range of financial transactions and handle any paperwork that may be required in an efficient and timely manner.
- Enter transactions into casino cash trac (CCT).
- Maintain protection of extremely large amounts of currency, and ensure prevention of loss by providing extreme care and attention to detail.
- Maintain visual and electronic surveillance of personnel, ensuring the prevention of monetary loss.
- Build and load banks in CCT
- Perform routine ATM maintenance.
- Count out incoming cash or other items of monetary value and verify the tally sheet for accuracy of count, denominational quantities, and appropriate signature/date.
- Trained staff on vault procedures and cash management best practices.
- Implemented safety measures to protect assets and mitigate theft risks.
- Collaborated with finance teams to reconcile cash discrepancies promptly.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes, and reported cash discrepancies.
- Complete all related documentation in accordance with the established system of internal controls.
- When the vault is restocked with revenue, verify the amount of the Cash receipt and the deposit form.
- Transfer monies to the issue bank tray, verify total monetary amount, denominational quantities, and segregation of denominations by denominational value.
- Complete tally sheet including signature and date
- Provided guidance and training to new employees on safekeeping practices for sensitive items within the facility.
STORE MANAGER
LEVEL UP SERVICE STATION
Frederiksted
06.2018 - Current
- Hire, train, and supervise employees.
- Create work schedules, approve payroll, ensure team members meet sales quotas.
- Reconcile daily sales, process invoices, handle cash and bank deposits.
- Monitor stock levels for fuel, convenience store products, count inventory, reorder merchandise and coordinate fuel tank deliveries.
- Ensure the station adheres to local and federal legal, environmental, and safety regulations.
- Maintain a clean, secure, and welcoming environment for customers and staff.
OWNER
K SABOR BAR AND GRILL
Frederiksted
06.2022 - 08.2025
- Managed daily operations of business, overseeing staff hiring and training to ensure high service standards.
- Oversaw daily operations of food truck, streamlining scheduling, inventory management, budgeting, and supply purchasing.
- Coordinated events and promotions that successfully attracted new customers and enhanced community engagement.
- Coordinated events and catering services for community gatherings.
- Handled cash transactions and maintained accurate financial records.
- Oversaw inventory management, including ordering and stock rotation.
- Trained new employees on proper food handling techniques and safety procedures.
- Ensured compliance with health and safety regulations consistently.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Prepared dishes in a fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Collaborated with team members to ensure timely meal service for guests.
- Labeled and dated food items in storage to maintain quality control.
- Organized storage areas systematically to maximize space efficiency.
- Set up and performed initial prep work for soups, sauces, and salads.
- Developed connections with local businesses to facilitate parking arrangements for the food truck.
SCHOOL MONITOR
DEPARTMENT OF EDUCATION
Christiansted
07.2015 - 06.2024
- Maintained a safe and secure environment for students and staff.
- Monitored school grounds and enforced safety procedures.
- Responded professionally to incidents and maintained detailed documentation.
- Assisted administrators with maintaining order throughout the campus.
- Supervised student behavior during transitions between classes and activities.
- Collaborated with teachers to address student disciplinary issues effectively.
- Reported incidents or violations of school policy to administration immediately upon observation.
CASHIER
COST U LESS SUPERMARKET
Christiansted
09.2020 - 06.2022
- Processed high-volume cash, debit, and credit transactions accurately.
- Balanced the cash drawer at the beginning and end of each shift.
- Assisted customers with purchases and resolved payment issues.
- Maintained an organized and efficient checkout area.
- Followed the company's cash handling and security procedures.
- Managed inventory restocking in the checkout area as needed.
- Greeted customers and answered any questions they had about the store's products and services.
ARMED SECURITY GUARD
THE MARKET STX
Frederiksted
04.2017 - 12.2019
- Patrolled assigned areas to maintain safety and security.
- Monitored property to identify and report suspicious activities, enhancing overall security.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Responded promptly to incidents, providing immediate assistance when needed.
- Collaborated with local law enforcement during emergencies or investigations.
- Maintained comprehensive incident reports and daily logs to ensure accurate records for review.
- Documented thefts and unauthorized access violations in reports to support criminal or civil actions.
- Remained alert at all times for potential risks posed by individuals on the premises.
SHIFT SUPERVISIOR
TOTALLY KIDZ INC.
Christiansted
02.2011 - 08.2016
- Supervised daily retail operations and customer service.
- Managed cash register operations and balanced cash drawers.
- Assisted with inventory management and merchandising.
- Trained new employees and ensured compliance with company procedures.
- Maintained accurate records and completed assigned administrative tasks.
- Assisted customers with product selection when needed.
SECURITY GUARD
RANGER AMERICAN SECURITY
Christiansted
04.2013 - 06.2016
- Conducted regular security patrols to ensure safety and compliance.
- Monitored premises for unauthorized access and suspicious activity.
- Assisted in emergency response procedures during incidents or alarms.
- Collaborated with local law enforcement to enhance security measures.
- Trained new security personnel in protocols and safety procedures.
- Maintained detailed logs of daily activities and incidents reported.
- Provided assistance to customers while ensuring a safe shopping environment.
- Intervened on disturbances and utilized de-escalation techniques to prevent physical intervention and destruction of site property.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Operated two-way radios to communicate with colleagues regarding security issues.
- Adhered strictly to established security protocols including lockdowns due to threats or emergencies.
Education
Some College (No Degree) - BUSINESS MANAGEMENT
PENN FOSTER
Online05-2027
High School Diploma -
ST. CROIX CENTRAL HIGH SCHOOL
St. Croix USVI06-2008
Skills
- Vault operations
- Cash handling
- ATM management
- Cash replenishment
- Financial transactions
- Audit compliance
- Security management
- Inventory management
- Operational oversight
- Employee training
- Customer service
Timeline
Vault Manager
Caravelle Casino
01.2026 - Current
OWNER
K SABOR BAR AND GRILL
06.2022 - 08.2025
CASHIER
COST U LESS SUPERMARKET
09.2020 - 06.2022
STORE MANAGER
LEVEL UP SERVICE STATION
06.2018 - Current
ARMED SECURITY GUARD
THE MARKET STX
04.2017 - 12.2019
SCHOOL MONITOR
DEPARTMENT OF EDUCATION
07.2015 - 06.2024
SECURITY GUARD
RANGER AMERICAN SECURITY
04.2013 - 06.2016
SHIFT SUPERVISIOR
TOTALLY KIDZ INC.
02.2011 - 08.2016
Some College (No Degree) - BUSINESS MANAGEMENT
PENN FOSTER
High School Diploma -
ST. CROIX CENTRAL HIGH SCHOOL