Roneisha Sneed
Augusta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Committed to ensuring customer satisfaction by providing exceptional service while maintaining integrity.
Overview
12
12
years of professional experience
Work History
Sr. Medical Screener Trainer
Octapharma Plasma Center
08.2021 - Current
- Cross-trained 10 employees to do other jobs within business, increasing job skills and productivity.
- Completed evaluations of new employees to determine strengths and customize training.
- Met with company and department leaders to gather information for new training courses.
Hospitality Specialist
Augusta University Medical Center
08.2021 - 06.2022
- Enhanced guest satisfaction by 50%, promptly addressing concerns and providing personalized solutions.
- Collaborated with various team members to meet guests' requests.
- Provided 100% quality customer service standards by anticipating customer needs.
Customer Service Specialist
T-Mobile
05.2018 - 07.2021
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering 100% accurate information to customers.
- Increased customer retention rates by 80%, providing exceptional problem-solving skills and personalized solutions.
- Promoted 100% customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered approximately 300 incoming daily calls, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Sears Commercial Sales
03.2013 - 04.2018
- Answered approximately 75 inbound daily calls, chats and emails to facilitate customer service.
- Resolved escalated customer issues within 48hrs, restoring confidence in company's commitment to service excellence.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction 100% by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
T.W Josey Highschool
Augusta, GA05.2007
Skills
- Team Building
- Critical Thinking
- Computer Proficiency
- Account Management
Timeline
Sr. Medical Screener Trainer
Octapharma Plasma Center
08.2021 - Current
Hospitality Specialist
Augusta University Medical Center
08.2021 - 06.2022
Customer Service Specialist
T-Mobile
05.2018 - 07.2021
Customer Service Representative
Sears Commercial Sales
03.2013 - 04.2018
High School Diploma -
T.W Josey Highschool
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