Roneka Jennings
Reynoldsburg
Summary
Compassionate and highly adaptable healthcare and customer service professional with 10+ years of experience spanning home healthcare, phlebotomy, patient services, staff training, financial services, and digital member support. Experienced in providing direct patient care, specimen collection, venipuncture, vital-sign monitoring, documentation, customer education, and staff training. Recognized for maintaining a professional, patient-centered approach while effectively managing multiple responsibilities, following safety and compliance standards, and building positive relationships with patients, families, members, and coworkers.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Comprehensive Health Care Solutions
Columbus, OH
06.2026 - Current
- Provide personal care, hygiene, dressing, toileting, and mobility assistance.
- Monitor vital signs and provide medication reminders.
- Prepare meals, assist with feeding, shopping, transportation, and daily activities.
- Provide companionship, emotional support, and light housekeeping.
- Document care provided and report changes in client condition to nursing staff.
Phlebotomist III / Trainer
Mount Carmel Health System Inc.
Columbus, OH
09.2024 - 05.2026
- Perform venipuncture and specimen collection using proper identification and safety procedures.
- Register patients, verify demographic/insurance information, and enter laboratory orders.
- Process, label, and prepare specimens for laboratory testing and transport.
- Provide professional, patient-centered care and support.
- Train new hires and MSTs on venipuncture techniques, collection procedures, and workflow.
Digital Specialist & Member Services Representativ
RadiFi Credit Union
Jacksonville, FL
07.2020 - 09.2024
- Assist members with online banking, mobile apps, eStatements, Bill Pay, and digital services.
- Provide support through web chat, secure email, and other digital channels.
- Educate members on digital banking tools and self-service options.
- Resolve account and technical issues while protecting confidential information.
- Collaborate with IT, branches, and fraud teams to resolve member concerns.
Mobile Phlebotomist
Duval Get Labs
Jacksonville, FL
02.2019 - 07.2020
- Travel to homes, workplaces, and assisted-living facilities to collect specimens.
- Perform venipuncture and collect blood, urine, saliva, and swab specimens.
- Verify patient identity and follow infection-control and safety procedures.
- Accurately label, secure, and transport specimens to diagnostic laboratories.
- Provide professional and compassionate patient care in mobile settings.
Retirement Specialist
Voya Financial
Jacksonville, FL
10.2017 - 06.2020
- Educate participants on retirement plans, investments, enrollment, and account services.
- Assist with transfers, rollovers, loans, and general account questions.
- Build relationships with plan sponsors, brokers, and participants.
- Support sales initiatives and expand retirement-service opportunities.
Phlebotomist
American Red Cross
Columbus,OH
04.2015 - 09.2017
- Perform whole-blood and apheresis collections using established procedures.
- Screen donors, verify eligibility, and maintain accurate donor information.
- Provide donor education, care, and monitoring before, during, and after collection.
- Set up and break down mobile blood drives and prepare specimens for transport.
- Follow infection-control, safety, specimen-labeling, and regulatory requirements.
Education
High School Diploma -
Easy High School
Columbus, OHPhlebotomy Certification -
Ohio School of Phlebotomy
Columbus, OHSkills
- Patient Care & Personal Support
- Home Health & Daily Living Assistance
- Venipuncture & Specimen Collection
- Patient Identification & Registration
- Vital Signs & Health Observation
- Medication Reminders
- Infection Control & Safety
- Specimen Processing & Transport
- Staff Training & Coaching
- Patient & Customer Education
- Digital Banking & Technology Support
- Customer/Member Relations
Timeline
Home Health Aide
Comprehensive Health Care Solutions
06.2026 - Current
Phlebotomist III / Trainer
Mount Carmel Health System Inc.
09.2024 - 05.2026
Digital Specialist & Member Services Representativ
RadiFi Credit Union
07.2020 - 09.2024
Mobile Phlebotomist
Duval Get Labs
02.2019 - 07.2020
Retirement Specialist
Voya Financial
10.2017 - 06.2020
Phlebotomist
American Red Cross
04.2015 - 09.2017
High School Diploma -
Easy High School
Phlebotomy Certification -
Ohio School of Phlebotomy