Ronel Jean-Louis
Queens,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Energetic department manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
16
16
years of professional experience
Work History
International Dept Manager
Capital Bank Haiti
Port-au-Prince
06.2008 - 06.2023
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed and managed department budget to monitor financial performance and minimize expenses.
Foreign Currency Exchange Trader
Capital Bank Haiti
Port-au-Prince, Haiti
06.2007 - 06.2008
- Maximized trading profits by analyzing market trends and implementing effective trading strategies.
- Enhanced risk management practices for the firm through proper portfolio diversification and currency hedging techniques.
- Developed strong relationships with key clients, leading to increased business opportunities and revenue growth.
- Collaborated with sales team to identify new clients and expand foreign exchange products offerings.
- Increased efficiency of trade executions by utilizing advanced technological tools and platforms.
- Mentored junior traders, sharing knowledge on market analysis and best trading practices for their professional development.
- Maintained compliance with regulatory requirements, ensuring accuracy in all trade reporting processes.
- Provided expert advice to clients regarding foreign exchange transactions, helping them make informed decisions that aligned with their financial goals.
- Ensured smooth workflow within the team by effectively communicating with colleagues, sharing vital market insights and updates regularly.
- Reduced transaction costs for clients by negotiating favorable rates with liquidity providers.
- Strengthened client retention rates by providing exceptional customer service during trade execution processes.
- Conducted comprehensive research on emerging markets to identify new investment opportunities for the firm''s portfolio expansion plans.
- Actively participated in industry conferences and seminars, staying updated on the latest trends in foreign exchange markets and expanding professional network connections.
- Discussed financial options with clients and provided informed suggestions.
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Developed profitable trading strategies by conducting thorough market analysis and identifying trends.
- Built strong relationships with clients by providing insightful market commentary and personalized investment advice.
Education
MBA - Marketing
Quisqueya University
Port-au-Prince, HaitiSkills
- Sales Reporting
- Logistics Planning
- Staff Management
- Customer Service
- Customer Engagement
- Relationship Building and Management
- Product Knowledge
- Supply Chain Management
- Market Research
- Risk Management
- Team Supervision
- Employee performance evaluation
- Operations Management
- Customer Relationship Management
Languages
French
Full Professional
English
Professional Working
Creole
Full Professional
Timeline
International Dept Manager
Capital Bank Haiti
06.2008 - 06.2023
Foreign Currency Exchange Trader
Capital Bank Haiti
06.2007 - 06.2008
MBA - Marketing
Quisqueya University