Ronelle Green
Brooklyn
Summary
A motivated, customer-oriented professional with high and positive energy and excellent communication skills. Friendly individual, able to identify customer needs and deliver effective solutions to various complaints and issues. Patient and empathetic with over 4+ years in conflict resolution, customer care, administrative operations, and community engagement. Seeking a challenging career environment where strong communication, teamwork, problem-solving, and leadership skills can effectively improve operational procedures.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Leasing Representative/ Renewal Coordinator
Brodsky Organization
Brooklyn
04.2021 - Current
- Manage the full lease renewal process, including preparing offers, negotiating terms, and executing agreements.
- Coordinate lease assignments, transfers, and security deposit returns in compliance with company policy and legal requirements.
- Draft, review, and distribute lease documents, addendums, and notices to residents.
- Maintain accurate tenant records and update ledgers in Yardi and resident portals.
- Communicate professionally with residents regarding renewals, rent adjustments, abatements, and policy changes.
- Collaborate with legal teams to review applications, guarantor documentation, and FARE Act compliance forms.
- Process rental applications, verify income and credit, and ensure qualification standards are met.
- Manage amenity registrations, fees, and building service requests (e.g., elevator reservations, deliveries).
- Provide timely responses to tenant inquiries, offering solutions to ensure retention and satisfaction.
- Track renewal deadlines, send reminders, and follow up to maximize occupancy and minimize vacancy.
- Work cross-functionally with property management, accounting, and ownership to ensure smooth lease administration.
Birth Parent Advocate
Mercy First
07.2021 - 11.2021
- Nurtured a safe, non-judgmental, family-friendly and culturally sensitive supportive role that allowed positive and trusted interaction with soon-to-be parents.
- Encouraged parents to tour the hospital before birth to make an informed decision and allay any fears they may have; worked in close relationships with the families, educating prospective parents on birth parent/client experience.
- Completed all records and required paperwork in a timely manner, including reports, as needed by supervisor and Mercy First policies and regulations.
Barista
Starbucks
08.2018 - 06.2021
- Blended sturdy attention to detail skills with administrative abilities to take advantage of proprietary software and POS Systems to process sales accurately.
- Applied highly effective communication skills and increased customer loyalty by recommending complementary products and responding to customers' requests and concerns to ensure customer satisfaction.
- Provided first-class customer service to customers with prompt service, quality beverages and products, and maintained a clean and comfortable café environment.
Cashier
Canarsie Liquor Warehouse
04.2018 - 05.2019
- Facilitated effective communication through positive attitude and ability to respect diverse perspectives resulting in better team morale; exhibited responsibility while dealing with customers, end-of-day receipts, and nightly bank deposits.
- Offered each customer outstanding service and maintained excellent standards and product knowledge with an awareness of promotions and advertisements.
- Calculated money in cash drawers at the beginning and the end of shifts to ensure that amounts are accurate and there is sufficient change.
Cashier
Fine Fate Supermarket
01.2017 - 03.2018
- Assisted other staff members and management with any support requested in the areas of cash handling.
- Professionally represented the company in all customer interactions and maximized sales by providing top-notch customer service and meeting quality standards.
- Facilitated effective communication through positive attitude and respect for diverse perspectives resulting in better team morale.
Lead Sales Associate
BJ's
02.2015 - 01.2017
- Drove adherence to the highest sales and customer service standards by developing, implementing and enforcing quality control measures while augmenting business performance and boosting productivity.
- Supervised sales associates in the functions and duties of retail sales to include presenting customers with information about products, guiding customers in their purchases, offering suggestions and advice on which products fit customers' needs, upselling by convincing customers to purchase higher quality products and accessories to complement assets.
- Completed all point of sale opening and closing procedures, including counting the cash register contents.
Education
Master Of Business Adminstration -
Phoenix University
09.2023 - 05.2025
Bachelor's Degree - Criminal Justice
Phoenix University
High School Diploma -
Brooklyn High School of Law and Technology
Skills
- Customer Service
- Sales Management
- Inventory Control
- Community Outreach
- Process Improvement
- Cash Handling
- Lease negotiation & renewals
- Tenant relations & customer service
- Property tours & application processing
- Compliance with Fair Housing & FARE Act
- Yardi & resident portal management
- Communication and Problem Solving
- Negotiation and Critical Thinking
- Customer Relationships
- Data Entry and Management
Timeline
Master Of Business Adminstration -
Phoenix University
09.2023 - 05.2025
Birth Parent Advocate
Mercy First
07.2021 - 11.2021
Leasing Representative/ Renewal Coordinator
Brodsky Organization
04.2021 - Current
Barista
Starbucks
08.2018 - 06.2021
Cashier
Canarsie Liquor Warehouse
04.2018 - 05.2019
Cashier
Fine Fate Supermarket
01.2017 - 03.2018
Lead Sales Associate
BJ's
02.2015 - 01.2017
Bachelor's Degree - Criminal Justice
Phoenix University
High School Diploma -
Brooklyn High School of Law and Technology