CONRADINE POWELL
Clarendon
Summary
Seasoned Renewal Specialist with notable background in customer relationship management and contract renewals. Strong abilities in negotiation, analytical thinking, problem-solving, and communication have been utilized to consistently increase customer retention rates. Recognized for ability to leverage product knowledge and persuasive skills to maintain relationships with clients and drive company growth. Committed to providing exceptional customer service while exceeding business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Marketing and Leasing | Underwriting & Renewal Specialist
Vsion Realty & Management
Carrolton
08.2023 - Current
- Screen, qualify, and approve/deny rental applicants via Propertyware
- Conduct background checks, verify documentation, and coordinate with applicants through move-in
- Manage annual lease renewals, negotiate rent increases, and ensure over 70% renewal rate
- Liaise with property owners on upcoming renewals, Notices to Vacate, and tenant issues
- Maintain systems updates, issue communication, and support Resident Helpdesk via Aptly, Vonage
- Analyzed data trends related to customer renewals, identifying areas of improvement and making recommendations accordingly.
- Tracked progress of each renewal campaign and adjusted tactics accordingly based on results.
- Partnered with marketing team members on cross-promotional campaigns targeting potential new customers as well as existing ones.
Client Team Lead
Influx
01.2019 - Current
- Managed support team of 20+ agents servicing 1,000+ daily chat/email requests
- Oversaw onboarding, scheduling, policy coaching, and team performance improvements
- Led cross-functional efforts to optimize service delivery across multiple units
Chat Agent
Sutherland Global
01.2020 - 01.2023
- Delivered Tier 1 chat support and troubleshooting for telecommunications services
- Consistently exceeded KPIs in customer satisfaction, issue resolution, and efficiency
Customer Service Representative
Conduent (BPO)
01.2018 - 01.2019
- Resolved complex customer issues via email while meeting quality assurance standards
- Documented and escalated incidents appropriately per SOP
Area Supervisor (Culinary Dept)
Six Flags Great America
01.2015 - 01.2017
- Supervised 11 units generating over $1M in seasonal revenue
- Trained, hired, scheduled, and maintained OSHA safety compliance for 50+ staff
- Implemented inventory controls and resolved escalated customer concerns
Data Entry Clerk
Electoral Office of Jamaica
01.2015 - 12.2015
- Entered voter/election data and supported public queries in-person and by phone
Education
Bachelor of Science - Information Technology
The University of The Commonwealth Caribbean (UCC)
Kingston Jamaica07-2025
Skills
- Technical support
- Customer service
- Problem solving
- Team building
- Communication skills
- Technical aptitude
- CRM software experience
- Client satisfaction focus
- Application review
- Administrative support
- Excellent communication
Certification
- Certificate in Customer Service, Oxford Home Study
- Certificate in Management, Oxford Home Study
Volunteer Experience
- Halfway Tree Police Station, Volunteer Data Entry Clerk, 2013, Documented accident reports into national database
- Planning Institute of Jamaica, Community Renewal Program Member, 2013, Prepared documents and correspondences using MS Word and Excel
Timeline
Marketing and Leasing | Underwriting & Renewal Specialist
Vsion Realty & Management
08.2023 - Current
Chat Agent
Sutherland Global
01.2020 - 01.2023
Client Team Lead
Influx
01.2019 - Current
Customer Service Representative
Conduent (BPO)
01.2018 - 01.2019
Area Supervisor (Culinary Dept)
Six Flags Great America
01.2015 - 01.2017
Data Entry Clerk
Electoral Office of Jamaica
01.2015 - 12.2015
Bachelor of Science - Information Technology
The University of The Commonwealth Caribbean (UCC)
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