RONESHA JOHNSON

Communicate with the sales team and customers to build and maintain ongoing relationships

• Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time

• Work with the sales team to provide and negotiate competitive pricing and rates • Input, update, and manage shipment information in our state-of-the-art systems

• Collaborate with the support team to guarantee each shipment is serviced properly

• Assist with billing and accounting responsibilities as needed

•GM I’m Become a subject-matter expert for TQL’s new transportation services.

• Insured cargo against loss, damage or pilferage.
• Advised customers on transportation options, types of carriers or shipping routes.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Coordinated scheduling and booking of 75 weekly transportations.

• An Amazon warehouse fullment associate is responsible for carrying out an array of duties such as receiving and processing incoming stock and materials, picking orders from stock, overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock.
• Assessed and sorted items into containers or designated areas according to classification, size and condition.
• Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
• Opened incoming packages to sort according to sizes, batch numbers and types.
• Formed, taped and lined cases for finished product packaging.
• Implemented system of handling fragile items, significantly reducing damage instances 50%.
• Stacked items according to weights, sizes, types and picking priorities.
• Generated and maintained records on weights and quantities of materials, products and containers, using scales and other measuring equipment to compile data.
• Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.

• Answer the phone at the front desk to respond to current and prospective guests’ needs
• Book reservations for individuals, families and groups as required
• Greet walk-in guests and guests with reservations when they arrive at the front desk
• Schedule special services, such as spa treatments, when guests inquire
• Refer guests to local amenities and venues
• Communicate guests’ requests and complaints to the appropriate department
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Used internal software to process reservations, check-ins and check-outs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
• Assisted at front desk when and handled purchases at gift shop.
• Answered multi-line phone system and greeted callers enthusiastically.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees and payments.
• Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Answered customer telephone calls promptly and appropriately handled needs.

• Training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-end policies and procedures
• Ensure company policies and procedures through proper handling of all transactions and corresponding documentation (i.e
• Refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory.
• Trained team members in successful strategies to meet operational and sales targets.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Managed customer service duties by greeting over [Number] customers daily and informing customers about products.
• Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
• Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
• Maintained transaction security by verifying payment cards against identification.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Prepared weekly employee work schedules for team members.