Roneshia Eaves
Jamaica,USA
Summary
Dynamic manager with a proven track record at JNP Runway Cafe, enhancing sales by 18% through strategic marketing and exceptional customer service. Skilled in team development and inventory management, I foster a high-performing culture that prioritizes satisfaction and efficiency, achieving a 95%+ customer satisfaction rating while reducing waste by 20%.
Overview
7
7
years of professional experience
Work History
Manager
JNP Runway Cafe
Jamaica, USA
08.2023 - Current
- Oversee all front-of-house operations including staffing, inventory, and customer relations
- Recruited, trained, and managed a high-performing team with a 95% employee retention rate
- Increased sales by 18% through upselling, menu optimization, and promotional campaigns
- Recognized by ownership for maintaining a 95%+ customer satisfaction rating
- Implemented a structured inventory tracking system, reducing waste by 20%
- Ensured full compliance with local health regulations and company sanitation standards
- Created a welcoming, team-oriented culture that improved morale and productivity
Customer Service Associate
Primo Hoagies
West Orange, USA
07.2022 - 08.2023
- Delivered fast, friendly customer service and handled high-volume orders efficiently
- Operated POS systems and processed cash/credit payments with accuracy
- Prepared menu items (sandwiches, soups, salads) while adhering to food safety standards
- Used espresso machines, blenders, and food dispensers to fulfill beverage orders
- Maintained cleanliness of dining and kitchen areas throughout shifts
- Assisted in scheduling, team training, and resolving customer issues
Shift Manager
Dunkin’ Donuts
West Orange, USA
04.2019 - 03.2022
- Supervised store operations during shifts, including staff delegation and task management
- Processed transactions, managed daily cash flow, and prepared food/beverages
- Maintained clean and organized workspaces aligned with health code standards
- Trained new employees and contributed to weekly scheduling
- Addressed customer concerns in a timely and professional manner
- Played key role in maintaining brand standards and operational efficiency
Education
Culinary Arts Certification -
Grafton Job Corps
Grafton, VT06.2019
High School Diploma -
East Orange Campus High School
East Orange, NJ05.2010
Skills
- Leadership & Team Development
- Customer Service Excellence
- Staff Training & Coaching
- Food Preparation & Production
- Inventory Management
- POS Systems & Cash Handling
- Food Safety & Sanitation
- Time Management & Scheduling
- Marketing & Sales Promotion
- Verbal & Written Communication
- Heavy Lifting (50 lbs)
- Attention to Detail
- Problem Solving
- Planning & Organization
References
Available upon request.
Timeline
Manager
JNP Runway Cafe
08.2023 - Current
Customer Service Associate
Primo Hoagies
07.2022 - 08.2023
Shift Manager
Dunkin’ Donuts
04.2019 - 03.2022
Culinary Arts Certification -
Grafton Job Corps
High School Diploma -
East Orange Campus High School