Rongyi Yu
El Monte,CA
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Professional with top skills in communication, critical thinking and active learning. Helps cases with professionally prepared legal documents and thorough research.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Restaurant Server
Chongqing Yaomei Hotpot
Pasadena, CA
12.2023 - 09.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Trained new employees to perform duties.
Boba Shop Shift Leader
3 Cat Tea
Pasadena, CA
12.2022 - 05.2024
- Took special orders in person and over telephone, generating additional revenue every month.
- Developed strong customer relationships to encourage repeat business.
- Conducted regular follow-up calls with customers after resolving their issues.
- Supported sales team members to drive growth and development.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Volunteered to handle complaints and issues for manager during busy time periods.
Lawyer's Assistant
Great World Immigration Service Inc.
Monterey Park, CA
08.2023 - 10.2023
- Answered phones, responded to emails, and addressed inquiries from clients professionally.
- Provided assistance in the preparation of trial notebooks and exhibits.
- Responded to client calls and inquiries to deliver applicable information.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Reviewed legal documents for accuracy and completeness.
- Provide professional face to face translation in English and Chinese
Education
Bachelor of Arts - Education And Social Transformation
University of California, Los Angeles
Los Angeles, CAAssociate of Arts - Political Science
Pasadena City College
Pasadena, CA06-2024
High School Diploma -
Arroyo High School
El Monte, CA06-2022
Skills
- Client communication
- File organization
- Client support
- Contract review
- Organizational efficiency
- Database management
- Fast learner
- Customer service
- Guest engagement
- Shift management
- Performance improvement
- Cleanliness standards
- Shift leadership
- Problem-solving
- Team leadership
- Performance metrics
- Conflict resolution
- Technical support
- Shift paperwork completion
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
Timeline
Restaurant Server
Chongqing Yaomei Hotpot
12.2023 - 09.2024
Lawyer's Assistant
Great World Immigration Service Inc.
08.2023 - 10.2023
Boba Shop Shift Leader
3 Cat Tea
12.2022 - 05.2024
Bachelor of Arts - Education And Social Transformation
University of California, Los Angeles
Associate of Arts - Political Science
Pasadena City College
High School Diploma -
Arroyo High School
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