Roni Dela Cruz
Flushing,United States
Summary
Lead Transportation Security Officer with 7-year career maintaining traveler safety through effective and efficient security screenings. Adept at training and supervising other Transportation Security Officers. Committed to helping officers reach potential and advance professionally.
Overview
13
13
years of professional experience
Work History
Lead Transportation Security Officer-Behavior Detection Officer
Transportation Security Administration
08.2016 - Current
- Salary: $49,783.00 USD Bi-weekly
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Pay grade- SV-F -Performing various duties to ensure the safety of the traveling public
- Locating prohibited items on passengers and or on their accessible property with the use of various forms of technology
- Communicating with passengers regarding questions they may have and providing directions
- Demonstrating command presence and situational awareness while remaining in a calm and collected demeanor regardless of the situation
- Attended and received advanced training regarding explosives detection and its consequences during a multiple agency demonstration held in a Navel Base.
- Coaching and mentoring of new officers in checkpoint screening as well as in Behavioral Detection
- Assisted in coaching and mentoring 11 officers with the reinstatement of VIPR
- Working together alongside a 2-4 person team running countermeasures while proactively identifying possible malicious activity from public as well as airport employees
- Discretely observes and analyzes behaviors under various conditions using Behavioral detection methods to screen for suspicious activities.
- Worked alongside multiple canine teams from various locations as the role of a Master Behavior Detection Officer in both screening functions and in training capacity
- Aided canine teams during the use of canine expedited screening within the designated work area of the process
- Received critical training how to diagnose & administer medical treatment for canine units
- Worked alongside TSA inspectors for a 2 week period gaining additional knowledge crucial to the mission
- Designated as acting Supervisor for ATLAS and VIPR
- Trusted with the task of collecting and sending daily ATLAS metrics to headquarters
- Holds a good rapport with TSA inspectors, TSA upper management, external stakeholders and Port Authority Police,
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Used Performance Management Information System and Airport Incident Management to document and create incident reports.
Store Manager
Dragon Vapes NYC
02.2015 - 08.2016
- Salary: $0.00 USD Bi-weekly
- Hours per week: 40
- Duties, Accomplishments and Related Skills: -Manages a team of 5
- Orders product and maintains stock and keeps inventory
- Does payroll and makes weekly schedules
- Helps customers with knowledge of product and does repairs on product that is damaged and could be fixed in store.
Overnight Presentation Team Leader
Target
09.2013 - 02.2015
- Salary: $0.00 USD Bi-weekly
- Hours per week: 40
- Duties, Accomplishments and Related Skills: -Manages a team of 6 team members
- Works together to change layouts and different areas of the store
- Accomplishes our end of the week deadlines -Train and develops team to be efficient in other areas as well as train other team members to cross train with the presentation Team -Conduct interviews to see if candidate fit the criteria for the job he/she applied for
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created visual marketing and styled window displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Arranged consistent shelves, bins and racks at several locations by following established planograms.
- Developed merchandising strategy to efficiently move overstock.
- Supervised team of up to 15 merchandising employees and monitored adherence to company standards.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Completed stock orders and managed inventory levels.
- Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
- Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
- Presented store update suggestions and layouts to management and stakeholders.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Organized and tracked departmental receipt flow for new and reordered merchandise.
- Carried out day-day-day duties accurately and efficiently.
Guest Service Attendant
Target
09.2010 - 07.2013
- Salary: $0.00 USD Bi-weekly
- Hours per week: 40
- Duties, Accomplishments and Related Skills: -Managed a team of 30 Guest Service team members
- Working together with the Sales Floor to maintain an efficient amount of merchandise to keep up store's brand and drive great guest experience through a Fast, Fun and Friendly team
- Constantly in contact with corporate and other stores to stay on top of the current market and any new promotions that may roll out during the next week.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Education
Cybersecurity
Southern New Hampshire University
Skills
- Computer literate, including Microsoft Office and Microsoft Excel
- People oriented and keeping others in mind when making decisions
- Thrives` off of constructive feedback
- Organized, punctual, and helpful
- Good with analyzing numbers
- Excels at establishing partnerships
- Reading Comprehension
- Sensitive Information Handling
- Security Officer Supervision
- Responding to Emergencies
- Bag Screenings
- Imaging Technology
- New Employee Training
- Managing Security Breaches
- Verbal and Written Communication
- Behavioral Observations
- Vehicle Inspection
- Leading Teams
Timeline
Lead Transportation Security Officer-Behavior Detection Officer
Transportation Security Administration
08.2016 - Current
Store Manager
Dragon Vapes NYC
02.2015 - 08.2016
Overnight Presentation Team Leader
Target
09.2013 - 02.2015
Guest Service Attendant
Target
09.2010 - 07.2013
Cybersecurity
Southern New Hampshire University
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