Ronia Hare
HAIR CUTTERY
Huntersville,NC
36
years of professional experience
Dynamic and results-driven professional seeking a permanent position in a collaborative team environment to leverage extensive customer service and clerical expertise along with strong interpersonal skills. Proven track record as an Administrative Assistant, adept at thriving under pressure while managing multiple projects and meeting tight deadlines. Exceptional ability to effectively resolve customer challenges, ensuring satisfaction for all parties while adhering to company policies. Highly organized, self-motivated, and proficient in both oral and written communication, with a strong command of various computer applications.
Work History
Call Center Administrator
12 Years- Managed scheduling and resource allocation for efficient office operations
- Streamlined communication between departments to improve workflow through using daily forecasting and call volumes for the day
- Assessed and resolved administrative issues, enhancing team collaboration
- Led initiatives to enhance data management practices across teams
- Mentored junior staff, fostering professional development and performance improvement
- Implemented process improvements, reducing response time for internal requests
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Team Leader
7 Years 10 Months- Highly skilled in handling large call volumes (incoming and outgoing), email, and written correspondence
- Professionally handling customer problems and complaints in a speedy, accurate, and congenial fashion to all parties satisfaction without compromise to company policies and objectivity
- Skill set includes preparing various reports and presentations, making travel arrangements, customer billing, period-end reporting, basic accounting, auditing records, sales, marketing, inventory control, and purchasing
- Handle medical billing, processing forms, verification of information, medical records management
- Maintain confidentiality of all information; took requests for information and released only pertinent data
- Extensive typing and data entry and well as file management
Assistant Salon Leader
23 Years 7 Months- Assisting in managing a staff of stylists to ensure that we exceed customer expectations
Administrative Assistant
2 Years- Handled a diverse workload to support operations for this insurance filing and medical reports processing center with over 2000+ accounts
Administrative Assistant
1 Year- Worked directly with potential and existing accounts and their claimants/beneficiaries; assuring customer satisfaction with financial services, insurance products, and related goods
Administrative Assistant
1 Year- Provided administrative support in an effort to exceed customer expectations
Exam Entry Clerk
- Received, processed, and verified information on loan applications for the Dept of Education
- Contacted customers for any missing information on applications and related questions
Customer Service / Sales Associate
1 Year- Provided the necessary documentation in an effort to exceed customer expectations
Manager/Stylist
6 Years- Managed an adequate staff of stylists to ensure that we exceeded customer expectations
Education
Bachelor of Science - Office Systems Technology
- Computer Technology/Office Systems
- Cosmetology/Nail Technician
Bachelor of Science - Business Administration
Bachelor of Science - Business Administration And Management
Skills
Mentoring
Call center operations
Meeting facilitation
Verbal and written communication
Risk management
Multitasking
Leadership
Multitasking Abilities
Organizational skills
MS office
Data analysis
Problem resolution
Timeline
Call Center Administrator
Wells Fargo
08.2014 - CurrentRead More
Team Leader
Wells Fargo
10.2006 - 08.2014Read More
Assistant Salon Leader
HAIR CUTTERY
01.2003 - CurrentRead More
Administrative Assistant
CONCENTRA INTEGRATED SERVICES
01.2001 - 01.2003Read More
Administrative Assistant
GE FINANCIAL / KELLY SERVICES
01.2000 - 01.2001Read More
Administrative Assistant
RADNOR ALLOYS, INC.
01.1999 - 01.2000Read More
Exam Entry Clerk
EDS / MANPOWER
01.1998 - 01.1998Read More
Customer Service / Sales Associate
APAC / MCI
01.1997 - 01.1998Read More
Manager/Stylist
THE HAIR CUTTERY
01.1991 - 01.1997Read More
AMERICANA BEAUTY COLLEGE
from Cosmetology/Nail Technician
Read More
MIDLANDS TECHNICAL COLLEGE
from Computer Technology/Office Systems
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CENTRAL PIEDMONT COMMUNITY COLLEGE
Bachelor of Science from Office Systems Technology
Read More
University of Phoenix
Bachelor of Science from Business Administration
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Strayer University
Bachelor of Science from Business Administration And Management
Read More