- Web Development and Design
- Design and Build Websites
- Artificial Intelligence (AI) and Machine Learning
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Ronick Thomas
Lexington
Summary
Information Technology professional with over 25 years of experience as a desktop support specialist and field support engineer. Proven success in providing user support, system installations, repair, maintenance, and troubleshooting.
Experienced with identifying system requirements and developing comprehensive solutions to meet organizational needs. Utilizes in-depth knowledge of system architecture to streamline processes and improve efficiency. Track record of leveraging analytical skills and technical expertise to deliver innovative solutions that align with business goals.
Overview
26
26
years of professional experience
1
1
CompTia A+
1
1
CompTia Network+
1
1
CompTia Security+
Work History
System Analyst Testing II
Blue Cross Blue Shield of South Carolina
06.2023 - Current
- Scheduled computer deployments for the company wide PC-Refresh
- Managing various defect, work/access request in Quality Center
- Coordinates customer testing on multiple projects
Field Support Technician I
Realogy Corporation
10.2016 - 06.2023
- Troubleshooting and ensured operation of various IT systems and software applications
- Training agents on various software and hardware solutions
- Installs, moves, adds and changes (IMAC)
- Imaging and deployment of computers and laptops
Jr. Network Administrator
Iron Logix
09.2015 - 10.2016
- Deployment & support of digital IP base phone systems
- Office 365 administration
- Installation, troubleshooting and support of Windows Server 2008 / 2012 R2
- Administration and support of wireless device (Meraki & Cisco WAPs)
- Installation, troubleshooting and ensured operation of various IT systems and software applications
Education
Information Technology/Mobile Computing -
Kaplan University
Chicago, IL01.2014
Skills
- Business process analysis
- On-site support
- LAN and WAN management
- Service-oriented architecture
- Remote support
- Hardware installation
- Software installation
- Operating systems
- Positive attitude
- Teamwork and coordination
- Customer service
- Troubleshooting and repair
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- A+, CompTIA, Chicago, IL, 2005
- Network+, CompTIA, Chicago, IL, 2005
- Security+, CompTIA, Columbia, SC, 2010
- CIW Associate, Columbia, SC, 2009
- Windows Server 2008, Microsoft Technology Associate, Columbia, SC, 2015
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPaid time offPersonal development programsCareer advancement4-day work week401k matchStock Options / Equity / Profit SharingQuote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Languages
French
Elementary
Software
HTML
CSS
Windows
Microsoft Office
Quality Center
WordPress
Timeline
System Analyst Testing II
Blue Cross Blue Shield of South Carolina
06.2023 - Current
Field Support Technician I
Realogy Corporation
10.2016 - 06.2023
Jr. Network Administrator
Iron Logix
09.2015 - 10.2016
- A+, CompTIA, Chicago, IL, 2005
- Network+, CompTIA, Chicago, IL, 2005
- Security+, CompTIA, Columbia, SC, 2010
- CIW Associate, Columbia, SC, 2009
- Windows Server 2008, Microsoft Technology Associate, Columbia, SC, 2015
Information Technology/Mobile Computing -
Kaplan University
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