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A Qualified IT Professional with 13 years of experience including 9+ years of experience as a Service-Now lead developer, administrator. Direct hands-on experience on most of the ServiceNow ITOM and ITSM modules including Discovery, CMDB, Service Mapping, Change Management, Incident management and service Portal to name a few. Experience with the various ServiceNow versions (Dublin, Eureka, Fuji, Geneva, Helsinki, Jakarta and Kingston, London, Madrid, New York, Orlando, Paris and Quebec). Experience with implementing solutions on ServiceNow platform across various modules - ITSM, CMDB, HR, Asset, Demand & Resource and custom applications. Developed solutions using JavaScript, Web Services, SOAP, and other web technologies to integrate ServiceNow with internal/ external systems and tools. Development experience adhering with SDLC processes like Waterfall, Agile, Test-Driven Development. Hands on experience developing Content Management System (CMS) in ServiceNow. Utilize the ServiceNow Portfolio Project Management (PPM) module to manage all service transitions to production and ensure ongoing operations Experienced in HR Case Management, HR Tasks and creating record producers. Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping. Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns. Extensive experience on Implementation, Customization and Maintenance of CSM modules such as Management, Incident, Problem, Knowledge Management and Customer Service Catalog in ServiceNow. Implemented the OOB process with the client-based configuration in the process for the idea, demand, and projects. Worked on Project portfolio suite (PPS) modules like Demand, Release, Project and Test. Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting, ebonding, and third party software integrations Experience in migration and integration of knowledge from CA service desk, BMC remedy into ServiceNow. Experienced with the configuration, implementation, and maintenance of the ServiceNow SAM. Experience with utilizing GRC tools to automate information security processes and reporting.

Detail-oriented IT professional with 2+ years in international voice and blended chat support, specializing in ServiceNow ITSM/ITOM operations and Azure Cloud environments. Skilled in ServiceNow scripting, ITSM module configuration, and multi-module implementations across ITOM, CSM, HRSD, and GRC. Focused on delivering high-quality support while adapting communication to diverse customer needs. Actively pursuing CSA and CAD certifications.

ServiceNow Senior Software Engineer with 5+ years of experience across development, administration, consulting, and business analysis. Proven expertise in ServiceNow ITSM, ITOM, ITAM, CMDB, Service Catalog, Performance Analytics, Flow Designer, ATF, and automation. Strong background in platform optimization, debugging multi-instance environments, workflow automation, catalog engineering, and upgrade testing. Adept at stakeholder collaboration, solution design, and delivering scalable, high-impact enterprise solutions.

Over 8 years of experience as an IT Professional, including 6+ years of extensive experience in the field of ServiceNow, including development and implementation, administration, and support services. I specialize in IT Service Management (ITSM), HR Service Delivery (HRSD), IT Operations Management (ITOM), Field Service Management (FSM)and, Configuration Management Database (CMDB). Configured Applications using Service - Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform experience delivering medium to large-scale Service Now implementations. Working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, and Configuration Management Adept at integrating HR modules with ITSM, Custom App Development, and more for a cohesive ServiceNow environment. Managed and coordinated field service operations using ServiceNow FSM, ensuring timely and efficient service delivery. Configure FSM workflows, forms, and templates to optimize field service operations and enhance user experience Monitored job progress and provided real-time updates to stakeholders, enhancing communication and transparency. Positioned as a comprehensive resource, her extensive knowledge spans various ServiceNow modules, offering solutions for diverse technological needs across the organization. Deftness in carrying out implementation, troubleshooting, development and configuration of BMC Remedy and ServiceNow Applications Functional knowledge, implementation and configuring of ServiceNow CMDB, Discovery as per the clients requirement. Expertise in JavaScript, debugging, optimizing the performance and working of UI scripts, and UIPolicies, Client Scripts, Catalog Client Scripts, Server-Side Scripting (Business Rules/Script Include) and Server/Client API Proficient in activities like Creating Users, Roles, Groups and updating the user and group table records, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Processes. Full understanding of SDLC, RUP, Agile, SCRUM Methodologies and process. Experience in integrating ServiceNow with other IT systems like AWS,Netcool, Accenture . Integration of Web Service through SOAP and REST services Good oral and written Communication Skills with Technical and Non-Technical staff including translation of business requirements and development of Technical Documentation.

Akshata Kari

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System Analyst II

System Analyst

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Bachelor of Engineering - Electrical, Electronics And Communications Engineering

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System Analyst II

System Analyst

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

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