Roniel Tejeda
Aberdeen,SD
Summary
Dynamic Front End Team Leader at Walmart with expertise in project management and customer service. Achieved significant enhancements in customer loyalty and team performance through targeted training initiatives and strategic delegation. Bilingual in Spanish, skilled at building relationships and optimizing operations to drive sales growth. Committed to empowering teams for peak performance.
Overview
4
4
years of professional experience
Work History
Front End Team Leader
Walmart
Aberdeen, SD
05.2023 - Current
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
- Delegated work to staff, setting priorities and goals.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Directed and supervised staff performance.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Welcomed large volume of guests and improved overall customer service.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Fostered professional relationships with guests, enhancing customer loyalty through collaborative service.
- Kept department on target to meet sales and profit objectives by minimizing waste and pursuing revenue-generation opportunities.
Stocking Associate
Walmart
Aberdeen, SD
02.2021 - 05.2023
- Unloaded goods using hand trucks or other equipment to receive merchandise.
- Provided excellent customer service by responding courteously to inquiries.
- Palletized merchandise for easy movement to sales floor locations.
- Coordinated with management to identify and resolve inventory discrepancies.
Coach
Smitty's Baseball
Aberdeen, SD
05.2021 - 08.2021
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Provided guidance and support to athletes regarding academic performance and college recruitment.
- Developed and executed strategic game plans and adjustments during competitions.
- Conducted daily practice sessions to enhance team performance and individual skills.
- Instructed players on proper techniques, strategies, rules and regulations of the sport.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
Education
Bachelor of Science - Business Administration
Northern State University
Aberdeen12-2024
Associate of Science - Sports Management
Northern State University
Aberdeen, SD12-2024
Skills
- Project management
- Customer service
- Event planning
- Marketing strategy
- Team building
- Spanish translation
- Strategic thinking
- Multitasking Abilities
Languages
English
Professional
Spanish
Professional
Timeline
Front End Team Leader
Walmart
05.2023 - Current
Coach
Smitty's Baseball
05.2021 - 08.2021
Stocking Associate
Walmart
02.2021 - 05.2023
Bachelor of Science - Business Administration
Northern State University
Associate of Science - Sports Management
Northern State University
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