Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronika Brown

New Orleans,LA

Summary

Detail-oriented customer service representative with expertise in conflict resolution and customer support. Proven ability to manage inquiries and improve service efficiency, ready to contribute to organizational success.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Datavant LLC
New Orleans, Louisiana
03.2020 - Current
  • Assisted clients with inquiries regarding data management solutions.
  • Provided product knowledge to enhance customer understanding and satisfaction.
  • Resolved technical issues using troubleshooting methods and support tools.
  • Documented customer interactions in the CRM system for future reference.
  • Managed customer feedback to identify areas for service improvement.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Call Center Representative

Sleep Number Corporation
Remote, LA
06.2018 - 02.2020
  • Processed orders and managed customer accounts efficiently.
  • Resolved customer complaints to enhance satisfaction and loyalty.
  • Collaborated with team members to improve service delivery processes.
  • Provided detailed product information to guide customer purchasing decisions.
  • Utilized CRM software to track and manage customer interactions.
  • Conducted follow-up calls to ensure customer satisfaction post-purchase.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Data Entry Clerk

National General Insurance Company
New Orleans, Louisiana
09.2014 - 05.2018
  • Entered data into insurance systems accurately and efficiently.
  • Verified documents for accuracy and completeness before processing.
  • Managed electronic files and maintained organized records for easy retrieval.
  • Reviewed data discrepancies and resolved issues promptly to ensure accuracy.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Created spreadsheets to track data entries.
  • Followed up on pending tasks until completion.

Education

High School Diploma -

George W. Carver High School
New Orleans, LA
12-2010

Nunez Community College
03-2026

Skills

  • Product knowledge
  • Team collaboration
  • Conflict resolution
  • Data entry
  • CRM software
  • Time management
  • Problem solving
  • Analytical thinking
  • Attention to detail

Timeline

Customer Service Representative

Datavant LLC
03.2020 - Current

Call Center Representative

Sleep Number Corporation
06.2018 - 02.2020

Data Entry Clerk

National General Insurance Company
09.2014 - 05.2018

High School Diploma -

George W. Carver High School

Nunez Community College
Ronika Brown