Detail-oriented customer service representative with expertise in conflict resolution and customer support. Proven ability to manage inquiries and improve service efficiency, ready to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Datavant LLC
New Orleans, Louisiana
03.2020 - Current
Assisted clients with inquiries regarding data management solutions.
Provided product knowledge to enhance customer understanding and satisfaction.
Resolved technical issues using troubleshooting methods and support tools.
Documented customer interactions in the CRM system for future reference.
Managed customer feedback to identify areas for service improvement.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Call Center Representative
Sleep Number Corporation
Remote, LA
06.2018 - 02.2020
Processed orders and managed customer accounts efficiently.
Resolved customer complaints to enhance satisfaction and loyalty.
Collaborated with team members to improve service delivery processes.
Provided detailed product information to guide customer purchasing decisions.
Utilized CRM software to track and manage customer interactions.
Conducted follow-up calls to ensure customer satisfaction post-purchase.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Data Entry Clerk
National General Insurance Company
New Orleans, Louisiana
09.2014 - 05.2018
Entered data into insurance systems accurately and efficiently.
Verified documents for accuracy and completeness before processing.
Managed electronic files and maintained organized records for easy retrieval.
Reviewed data discrepancies and resolved issues promptly to ensure accuracy.
Performed data entry from paper documents, emails, and other sources into computer systems.