Ronika Johnson
Las Vegas,NV
Summary
Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Assistant 3 -Department Assistant
Nevada Department Of Education
Las Vegas, NV (D-11) (Full-time)
05.2021 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Developed and maintained automated alert systems for important deadlines.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to efficiently deal with documentation.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Led staff and vendors in providing high level of service for owner and guests.
- Wrote reports, executive summaries and newsletters.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Department Executive Assistant
NYS Department Of Health-Long Term Care, New York
Rochester, NY (D-17) (Full-Time)
10.2010 - 04.2021
- Act as the point of contact among executives, employees, clients and other external partners
- Manage information flow in a timely and accurate manner
- Using ACE Systems for Nursing Home LTC Facilities to compose state regulations / violations of state codes and procedures
- Managing with RN’s on code violations / state representatives on family complaints regarding state issues on-site
- Manage executives’ calendars and set up meetings
- Make travel and accommodation arrangements
- Rack daily expenses and prepare weekly, monthly or quarterly reports
- Oversee the performance of other clerical staff
- Act as an office manager by keeping up with office supply inventory
- Format information for internal and external communication – memos, emails, presentations, reports
- Take minutes during meetings
- Screen and direct phone calls and distribute correspondence
- Organize and maintain the office filing system
- Assists in the coordination and planning for events and projects
- Includes producing and distributing meeting materials; and coordinating logistics for all other regular and special meetings
- Acts as the liaison between the AED and other agencies, including receiving and initiating regular outside contacts with executives, boards and other agencies, area coalitions, legislators, and other elected officials
- Coordinate set-up and management of events as assigned; may actively be a part of on-site event set- up/tear down and management planning, coordinating, implementing, and supervising events; Maintains accurate and detailed event logistical records including timelines, task lists, supplies, inventory, registrants, attendees, and financial information
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Developed and maintained automated alert systems for important deadlines.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated events and worked on ad hoc projects.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Handled incoming and outgoing mail, email and faxes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Wrote reports, executive summaries and newsletters.
- Led staff and vendors in providing high level of service for owner and guests.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Education
Bachelors - Health Administration
Kaplan University
Davenport, IA05.2015
High School Diploma - Nursing
Westover High School
Fayetteville, NC06.2008
Skills
- Stabilization Procedures
- Medical Technology
- Healthcare Professional
- Administrator Healthcare Professional
Certification
AHA Certification
April 2023 to April 2025
E-card Code 235415687188
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer Authorized to work in the US for any employer
Timeline
Executive Assistant 3 -Department Assistant
Nevada Department Of Education
05.2021 - Current
Department Executive Assistant
NYS Department Of Health-Long Term Care, New York
10.2010 - 04.2021
Bachelors - Health Administration
Kaplan University
High School Diploma - Nursing
Westover High School