RONIKA JOHNSON
Rochester,NY
Summary
Memory Care Director experienced in healthcare administration and enhancing patient engagement. Developed innovative activity programs that improved cognitive functioning for residents with dementia while managing compliance with state regulations and medication protocols. Focused on fostering effective communication among interdisciplinary teams, families, and healthcare providers to ensure quality care.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Memory Care Director
Grand Montecito Memory Care
Las Vegas, NV
01.2025 - 08.2026
- Provided support and guidance to family members throughout their loved one's journey with dementia.
- Established innovative activities programs designed to stimulate cognitive functioning among residents living with Alzheimer's or other forms of dementia.
- Reviewed medical records to identify changes in resident conditions and determine necessary interventions.
- Served as liaison among facility personnel, families, and external healthcare providers to ensure coordinated care.
- Managed budgeting processes related to staffing, supplies, equipment and other expenses associated with Memory Care services.
- Conducted regular assessments of residents' cognitive abilities to determine the appropriate level of care.
- Collaborated with families to provide education about best practices in caring for individuals with memory impairments.
- Ensured compliance with all applicable laws, regulations and guidelines governing Memory Care operations.
- Monitored medication management protocols for compliance with state regulations and physician orders.
- Implemented therapeutic approaches tailored specifically for individuals living with Alzheimer's or other forms of dementia.
- Facilitated problem solving sessions between staff members regarding challenging behaviors exhibited by residents.
- Created individualized care plans for each resident with a focus on physical, emotional and social needs.
- Developed and implemented effective memory care program that improved resident engagement, satisfaction and quality of life.
- Organized monthly staff meetings focused on topics such as patient rights, infection control measures and emergency preparedness plans.
- Assisted families during transitions from home settings into Memory Care facilities by providing information about available services.
- Trained staff in the latest techniques for dementia care to ensure highest standards of safety and comfort.
- Actively promoted positive relationships between staff members through mentoring initiatives, recognition programs and team building activities.
- Performed comprehensive risk assessments in order to proactively identify potential issues related to health, safety and security.
- Coordinated interdisciplinary team meetings to discuss progress toward goals set forth in resident care plans.
- Participated in professional development courses relevant to memory impairment issues such as end-of-life planning, communication strategies and legal considerations.
- Advised families on available resources, including community programs, counseling services and financial assistance.
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.
- Coordinated recruitment efforts, including interviewing and hiring qualified personnel for various roles.
- Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports.
- Maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
- Prepared activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
- Evaluated current processes related to healthcare delivery systems, suggesting changes that could enhance effectiveness or reduce costs.
- Implemented and administered programs and services in health care and medical facility, including personnel administration, training and coordination of medical, nursing, and physical plant staff.
- Consulted with medical, business and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans and promote health programs.
- Developed instructional materials and conducted in-service and community-based educational programs.
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance with access, safety and sanitation regulations.
- Developed and implemented organizational policies and procedures for the facility and medical unit.
- Managed change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in focus of care.
- Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
- Administered fiscal operations, including accounting, planning budgets, authorizing expenditures, and establishing rates for services.
- Analyzed facility activities and data to aid planning and cash and risk management and to improve service utilization.
- Established objectives and evaluative and operational criteria for units managed.
- Developed and expanded and implemented medical programs and health services that promoted research, rehabilitation and community health.
- Monitored use of diagnostic services, inpatient beds, facilities and staff to promote effective use of resources and assessed need for additional staff, equipment and services.
- Directed memory care operations for Grand Montecito Memory Care residents and families.
- Supervised caregiver schedules, assignments, and daily unit coverage.
- Trained staff on dementia care, behavior support, and safety practices.
- Monitored resident care plans and coordinated updates with nursing teams.
- Led family communication regarding care needs, concerns, and community services.
- Managed compliance with memory care policies, documentation, and state regulations.
- Coordinated activities supporting cognitive engagement and resident comfort.
- Assessed incidents involving residents and provided guidance to staff on appropriate responses to behavioral changes.
- Personally gave prospective residents and families tours of a memory care unit; answering questions about services and the facility.
- Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Interviewed and hired individuals bringing talent, well-developed skills sets and passion for assisting others, effectively creating a gifted department of professionals.
- Kept family members abreast of important information regarding patient care, health issues and medication.
- Implemented strategies to reduce stress levels among residents living in the memory unit.
- Facilitated weekly meetings between family members, healthcare providers, and other stakeholders involved in resident care.
- Performed regular rounds throughout the facility to observe interactions between staff and residents.
- Served as a liaison between families and local Alzheimer's support groups.
- Evaluated patient records to ensure accuracy of documentation regarding medical treatments, medications, and other health information.
- Provided guidance to clinical staff members on best practices for handling difficult behaviors associated with dementia.
- Trained staff on dementia-related topics such as communication techniques, safety protocols, and end-of-life care.
- Developed and implemented programs to improve memory care services.
- Ensured compliance with all applicable laws and regulations related to memory care services.
- Promoted the facility's memory care services through public outreach initiatives.
- Assisted in developing policies related to memory care services provided by the facility.
- Conducted assessments of residents' cognitive abilities and behavior.
- Maintained accurate records of resident activities, including daily notes about physical condition, dietary intake, moods.
- Monitored quality assurance processes in accordance with state regulations.
- Created an environment that supported socialization among residents living in the memory unit.
- Organized recreational activities designed specifically for individuals living with dementia.
- Established a system for tracking changes in resident conditions over time.
- Responded promptly to emergency situations involving residents living in the memory unit.
- Participated in interdisciplinary team meetings to discuss resident progress and plan future interventions.
- Collaborated with families to develop individualized care plans for residents.
- Communicated with patients compassionately while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Developed medical programs that promoted community health and research.
- Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
Executive Assistant- Long Term Care Secretary 3
New York State Department of Health- Government
Rochester, NY
01.2010 - 11.2024
- Managed general office operations and provided clerical oversight of nursing home surveillance activities in the Rochester office under the direction of the long term care program manager.
- Answered phones promptly and responding to client requests and inquiries.
- Managed and updated company databases to ensure accurate and accessible information.
- Keeping track of inventory and ordering supplies.
- Maintaining financial, employee, and client records.
- Drafting and mailing customer correspondence and newsletters.
- Organizing events, scheduling meetings, and making travel arrangements.
- Managing the maintenance of office and facility equipment.
- Provided administrative support to other departments and projects.
- Scheduled nurses for facility inspections and managed contract staff onboarding, including paperwork and interviews, while detailing state PTO and HR requirements.
- Scheduling (II) complaints inspections for CMS - Federal government to inspect in court. ( Quarterly)
- Executed additional duties as requested.
- Prepared survey documents for team facilitators for team facilitators [leads] before incoming surveys, including forms, paperwork, background information and current data needed for each inspection.
- Programs used Aspen Central Office and Casper.
- Follow up with surveyors when they are in office, having them sign off off Plan of Correction and documenting their survey time.
- Maintain long term care files.
- Answering phone and emails, direct calls to appropriate staff.
- Demonstrated courtesy while answering calls and recorded accurate phone messages.
- Typed special projects and correspondence for survey staff/correspondence as assigned by survey staff, long term care program manager.
- Organize work to meet deadlines.
- Maintain flexibility in program changes.
- Observe time and attendance policies.
Unit Secretary/Medical Assistant/CNA
University of Rochester, Strong Memorial Hospital
Rochester, NY
07.2016 - 05.2022
- Daily admission of patients, administering and maintaining patient records.
- Breaking down medical charts for record keeping and coordinated billing.
- Reviewing insurance documents gathering personal information, reviewing patient paperwork, explaining patient rights and privacy.
- Entering patient details into a computer system.
- Coordinated patient discharges, ensuring all necessary paperwork was completed and reviewed. and transfers while scheduling new and existing patient appointments and follow-ups.
- Handling patient orders and coordinating X-Rays, Blood Tests, Imaging, and other procedures with other departments.
- Admitted and supervised patients in the ER, ensuring proper placement and monitoring of critical information. in the ER, checking patient information and having patient in proper floors EKG Read and transfer patients.
- Responded promptly to patient call signals, assessing and addressing patient needs efficiently. or bells to determine patient needs.
- Organized and maintained patient records and medical charts to ensure data accuracy.
- Assisted in managing patient flow for the unit by performing bed coordination and discharge duties.
- Compiled and prepared discharge documents, ensuring accuracy and compliance with regulatory requirements. and completed other paperwork.
- Provided assistance to physicians, nurses and other healthcare personnel with their daily needs.
- Entered data accurately into an electronic health records system, including demographic information, diagnosis codes, and lab results.
- Demonstrated exceptional customer service skills while interacting with patients, families and staff members.
- Established strong working relationships with team members to enhance workplace efficiency and teamwork. with colleagues through effective communication skills.
Education
Bachelors - Health Administration
Kaplan University
Rochester, NYAssociate - Medical Terminology
Fayetteville Community College
Fayetteville, NCHigh School Diploma - Nursing
Westover High School
Fayetteville, NCSkills
- Individualized care planning
- Cognitive engagement
- Medication management
- Resident evaluation
- Regulatory adherence
- Medical records
- Medical Scheduling
- Medical office administration
- Staff management
- Team management
- Family support
- Records administration
Certification
AHA Certification, 04/01/23, 04/30/25, 235415687188
Personal Information
- Title: MEDICAL RECORDS SPECIALIST
- Availability: Willing To Relocate: Anywhere
- Work Permit: Authorized To Work: US for any employer
Timeline
Memory Care Director
Grand Montecito Memory Care
01.2025 - 08.2026
Unit Secretary/Medical Assistant/CNA
University of Rochester, Strong Memorial Hospital
07.2016 - 05.2022
Executive Assistant- Long Term Care Secretary 3
New York State Department of Health- Government
01.2010 - 11.2024
Bachelors - Health Administration
Kaplan University
Associate - Medical Terminology
Fayetteville Community College
High School Diploma - Nursing
Westover High School