Ronika Prince
Milwaukee,WI
Summary
I have been with Russ Darrow Group for five years. Within those five years I have grew with the company and utilized my productive and leadership skills. By doing this I have been promoted within the company three times. Now i am seeking to utilize my 5 years of experience to secure a position in a reputable organization to expand my learnings, knowledge and skills. I'm ready for another stage in my career. A new challenge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Finance Manager/Sales Manager
Russ Darrow Group
01.2022 - Current
- Train new and existing staff members in various financial procedures to prepare for job requirements.
- Oversaw all aspects of dealership's daily operations, including staffing, procedures, operational budget and sales monitoring.
- Acted as brand ambassador for larger company under which my dealership operated.
- Shaped work environment, providing enthusiastic leadership to help shape employees attitudes and build morale.
- Responsible for processing credit applications as well as verifications of employment, income, residency etc
- Arrange Financing of customers purchase; Present them with additional Service Contract.
- Submit deals to lenders for Approval and effectively close deals.
- Responsible for closing loans loans for dealership, on average 50-60 loans per month as well as processing deals.
- Responsible for calling all First Payment Default Customers; Decreased First Payment Default by 5%.
- Grew portfolio from 12.8 million to 14 million, by decreasing my locations total auto delinquency and maintaining my net sales goal 20 out of 21 months.
- Communicated with underwriters in evaluating finances and past credit decisions.
- Maintained confidentiality.
Business Development Coordinator Sales Supervisor
Russ Darrow Group
01.2020 - 01.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Hired, supervised and coached employees on sales strategies to optimize performance.
- Created Business Coordinator Development Training Manual for company.
- Manually completed my department Sales ,Ranking and Production Report weekly and monthly.
- Created Incentives and Motivator Boards for each Sales Representative.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Increased Sales by 10%
- Increased Show Ratio by 20%
Business Development Team Lead
Russ Darrow Group
Brookfield, WI
05.2019 - 01.2020
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Meet company's production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed monthly and daily production plans to reach sale goals.
- Managed 130 Calls and text daily.
- Handled 9 locations with team of 7 BDC Reps.
- Increased lead generation.
Business Development Representative
Russ Darrow Group
Brookfield, WI
01.2018 - 05.2019
- Set and achieved company defined sales goals.
- Inbound and Outbound calls, follow up with sales appointment.
- Respond quickly to internet, email, and live chats.
- Provided customer with appreciate information before handing them over to location.
- Follow up with No show and customer who is not interested at current time of call.
- Utilized Discover and Captivated Texting system
- Averaged 130-160 calls daily
- Remained Top Rank BDC for over three months.
Sales Representative
Concentrix- Contract With Apple
Milwaukee, WI
04.2017 - 12.2017
- Assisted customers with technical support inquiries.
- Explained diagnostic findings to customers and outlined repair or service options.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Referred unresolved customer to designated departments for further investigation.
- Managed call flow to respond to technical support needs of customers.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, IL06.2008
Skills
- Strong analytical skills and attention to detail
- Excellent communication and negotiation skills
- Ability to multitask and work under pressure to meet strict deadlines
- Typing and word processing
- Prioritizing and Planning
- Strong effective communication
- Precise time management
- Leadership
- Organized
Certification
Certified Nursing Assistant
Timeline
Business Finance Manager/Sales Manager
Russ Darrow Group
01.2022 - Current
Business Development Coordinator Sales Supervisor
Russ Darrow Group
01.2020 - 01.2022
Business Development Team Lead
Russ Darrow Group
05.2019 - 01.2020
Business Development Representative
Russ Darrow Group
01.2018 - 05.2019
Sales Representative
Concentrix- Contract With Apple
04.2017 - 12.2017
High School Diploma -
Bolingbrook High School
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