Summary
Overview
Work History
Education
Skills
Certification
Timeline
Driver Trainee
Generic

Ronique James

Summary

Experienced Data Operations Engineer with over two years of hands-on experience in mission-critical facility operations and engineering. Demonstrated expertise in managing and maintaining complex infrastructure systems, including UPS, HVAC, generators, and fire/life safety equipment. Skilled in optimizing operational continuity, enhancing energy efficiency, and ensuring system reliability in high-demand environments. Committed to leveraging technical knowledge and problem-solving abilities to drive operational excellence and support organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Data Operations Engineer II

Digital Realty
03.2024 - Current
  • Strong experience in operating and engineering within mission-critical facilities, or equivalent experience with systems and equipment relevant to such environments (e.g., UPS, HVAC, generators, fire/life safety systems).
  • Demonstrated hands-on expertise in either electrical or mechanical systems, with competent working knowledge in the complementary discipline (e.g., electrical expertise with mechanical proficiency, or vice versa).
  • In-depth knowledge of various Uninterruptible Power Supply (UPS) systems and architectures.
  • Strong understanding of diverse cooling systems and their configurations.
  • Comprehensive knowledge of infrastructure redundancy models and associated risks, including N+1, 2N, ATS/STS, and failover scenarios.
  • Solid grasp of energy efficiency principles and their application in mission-critical environments.
  • Excellent interpersonal, presentation, and communication skills, with the ability to effectively address sensitive issues and respond to complex inquiries or complaints both verbally and in writing.
  • Highly detail-oriented with strong organizational and time management skills.
  • Proficient in Microsoft Word, Excel, and Outlook; familiar with Microsoft Project, Adobe Acrobat, Visio, and AutoCAD.
  • Basic understanding of emergency response protocols and escalation procedures.
  • Strong working knowledge of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.
  • Physically capable of lifting and handling up to 50 pounds.
  • Able to bend, stoop, and stretch for equipment placement and retrieval.
  • Comfortable working under raised data center flooring.
  • Capable of climbing ladders up to 16 feet to access plenum spaces.

Engineer I

Digital Realty
03.2024 - Current
  • A key role in helping ensure Digital Realty’s data center operations, and our customers, achieve the highest level of availability.
  • Oversee daily site operations, including performing periodic equipment tours, creation and modification of site operating procedures, change management tickets, and timely incident reporting.
  • Perform daily, quarterly, monthly and annual inspections/maintenance of the mission critical infrastructure.
  • First line of support when it comes to responding to alarms by handling or escalating them according to guidelines. Verify site maintenance, inspections, and ensure repairs are completed.
  • EOHS LOTO (Lockout,Tagout) Trained and Certified
  • EOHS Welding, Cutting and Brazing: Safety Concerns
  • OSHA Trained And Certified

Direct Support Professional/ Driver/ Transporter

My Own Place Inc
09.2012 - Current
  • Over 10 years of being a Direct Support Professional (DSP) who works with people who have intellectual and developmental disabilities (IDD). My role assists with individuals diagnosed with IDD becoming more independent and inclusive in their communities. DSPs provide a variety of services, including:
  • Emotional support: DSPs may provide support in more individualized settings.
  • Hands-on care: DSPs assist with goals and tasks in their day to day life such as health care, social skills, career goals, daily planning, event planning, visitations, health and wellness, living space up keep, etc.
  • Teaching new skills: DSPs may help people learn new skills. Document goal achievements (Daily, Weekly, Monthly)
  • Crisis prevention and intervention: DSPs may help prevent and intervene in crises. Document incidents.
  • Transportation: DPSs assist with the responsibility of transporting or setting up travel for persons with mental and physical disabilities to and from their destinations in shuttle buses, vans or public transportation.

Cdl B Vac Truck Operator

Shirley Contracting Company, LLC
10.2023 - 03.2024
  • Duties:
  • Support critical underground infrastructure development and repair. Duties consisting of test pitting, pipe cleaning, pipe video inspection, hydro excavation, and other underground project needs.
  • Conduct pre trip/post trip inspection of the vehicle in accordance with company policy, ensuring tire pressure, fluid levels, truck’s tank, safety equipment, gauges, and controls, stickers are in proper working order, present, and up to date.
  • Perform loading and discharge of water in accordance with guidelines.
  • Employ mapping techniques to precisely identify and locate underground infrastructure including
  • Pipes, manholes, and communication lines.
  • Gather critical data at job sites, meticulously complete work tickets and necessary paperwork
  • Maintain regular communication with clients, and ensure comprehensive documentation of fulfilled
  • Tasks.
  • Manage time efficiently, demonstrate strong teamwork and ability to collaborate with other team
  • Members to achieve collective goals.
  • Winterize trucks of water from all tanks and hoses when climate changes to cold conditions.
  • Participate in job safety tailgate meetings that explain and discuss the safety procedures and dangers
  • Of the job.
  • Inspect loads to ensure that cargo is secure.
  • Adhere to company safety procedures.
  • Reported any equipment repairs needed to the foreman or supervisor.
  • Demonstrate exceptional customer service, professionalism, and strong communication skills while
  • Representing the company both on and off-duty.

Cdl B Hazmat Delivery Operator

Foster Fuels Inc.
11.2022 - 09.2023
  • Duties:
  • Pre Trip/Post Trip Inspection of the vehicle in accordance with company policy
  • Ensure tire pressure, fluid levels, truck’s tank, safety equipment, gauges, and controls, stickers are in proper working order, present, and up to date.
  • Safely operate and maneuver a manual commercial hazmat tank truck in different climates, traffic, and tight loading and unloading areas.
  • Safely deliver petroleum to varies sites such as data centers, construction sites, military bases, navy bases, local stores, schools, etc.
  • Follow guidelines of loading, unloading and delivering a variety of petroleums that range from gasoline, on road dyed diesel, off road clear diesel, etc. to varies work sites.
  • Safely Load and unload petroleum into generators, above and below grounds tanks, construction cubes, trailers, etc.
  • Calculate and monitor petroleum levels that are being loaded and/or unloaded from every work site to assure that there is no room for error such as overfilling, spills, etc.
  • Assessing and following every step of protocol to perform a safe delivery and avoid any hazards.
  • Assuring that there are no spills, loose objects, safety hazards in or around the truck.
  • Document on paper, electronically through a tablet and photograph data of deliveries, loads and unloads, odometer mileage, delivery meter readings etc.
  • Communicate and Report any concerns, accidents or spills to supervisors.
  • Calculate petroleum amounts that the truck’s tank contains , calculate how much petroleum was unloaded off of the truck’s tank to assure the right gallon amounts are within the safety guidelines to operate safely, assure gallon amounts loaded on the truck’s tank when at terminals are within the safety guidlines, assure enough gallons are on the truck’s tank to make deliveries.
  • Knowledge training and on site training of petroleum terminals, to load and unload the truck’s tank properly and within safety guidelines of the terminals. Make sure terminal cards are valid and up to date
  • Maintain Commercial license, Keep paperwork up to date for commercial license.
  • Work independently or as a team with other drivers and/or helpers.
  • Represent the company in a professional manner on and off the job. Demonstrate exceptional customer service and great communication skills.

Cdl B Container Delivery Operator

Republic Services Inc.
01.2022 - 11.2022
  • Duties:
  • Pre Trip/Post Trip Inspection of the vehicle in accordance with company policy
  • Ensure tire pressure, fluid levels, safety equipment, gauges, and controls are in proper working order.
  • Safely transport, load and remove Front load and Rear load trash/recycle cans to and from customer locations on a designated route. On time deliveries, exchanges and removals. Complete routes daily.
  • Operate manual and/or automatic controls in accordance with Company safety policies and procedures to lift and load refuse, operate compactor and dispose of collected material at the designated facility.
  • Identify unsatisfactory waste containers and tag containers in accordance with applicable departmental procedures.
  • Continuously monitor the condition of the vehicle to ensure it is operationally ready at all times to minimize down time; clean waste from the packer blade and truck body (where appropriate) on each disposal trip.
  • Complete required route/productivity sheets, VCRs and other reports, as required.
  • Read route sheets, follow road maps
  • Be a team player, Pick up where the team is short, Work together to complete the tasks and duties of the position.

DOT Driver/ Transporter

First Transit
01.2019 - 02.2020
  • Assisting in the boarding of passengers using wheelchairs or other mobility aids and properly secure wheelchairs and scooters
  • Follow DOT regulations. Pre trip/Post Trip Inside and outside of vehicle. Ensure all safety belts, vehicle supplies, emergency equipment, appropriate stickers and vehicle registration/insurance is in the vehicle. Report Any Issues with vehicle exterior and interior.
  • Follow and Complete route sheets/Data sheet. Communicate with dispatch and supervisor(s) throughout route.

Education

High School -

Northwood High School
01.2008

Barber School - undefined

Academy of professional barber-stylist
09.2025

AAS Career Program - Data Operations Engineering

Northern Virginia Community College
09.2025

Skills

  • 10 years of Experience working with persons with Mental and Physical Disabilities
  • 10 years Transportation Experience In Shuttle bus/Vans/Buses
  • 10 years experience in incident reporting, data entry logging, scheduling management
  • 5 years Delivery Experience
  • 3 Years of Commercial Driving Experience
  • 2 years of emergency response to mission critical events
  • 1 year of experience working and training in Mission Critical infrastructures
  • 1 year of experience performing and training on completing inspections and preventative maintenance in a data center infrastructure
  • 1 year of experience performing periodic equipment tours, creation and modification of site operating procedures, change management tickets
  • Current Tanker And Hazmat Endorsement Holder
  • Excellent Creative and Problem Solving skills
  • Excellent Communication Skills
  • Excellent Computer, Math/Calculation Skills, Written Skills
  • Works Excellent With Others/ Team Player
  • Works Well Independently
  • Excellent Cleaning Skills
  • Punctual/ Hard Working
  • Able to lift over 100 pounds, Able To Stand On My Feet For Long Hours, Active
  • Follows Protocol

Certification

  • 7308EOHS Fire Extinguisher Safety Certificate of Completion. Date: 6/15/2024
  • 7308EOHS NFPA 70E Certificate of Completion. Date: 7/29/2024
  • 7675EOHS Electrical Safety And Lockout/Tagout (LOTO) Certificate of Completion. Date: 5/28/2024
  • 7308EOHS ProFirstAid Basic Certification. Date: 4/22/2024

Timeline

Data Operations Engineer II

Digital Realty
03.2024 - Current

Engineer I

Digital Realty
03.2024 - Current

Cdl B Vac Truck Operator

Shirley Contracting Company, LLC
10.2023 - 03.2024

Cdl B Hazmat Delivery Operator

Foster Fuels Inc.
11.2022 - 09.2023

Cdl B Container Delivery Operator

Republic Services Inc.
01.2022 - 11.2022

DOT Driver/ Transporter

First Transit
01.2019 - 02.2020

Direct Support Professional/ Driver/ Transporter

My Own Place Inc
09.2012 - Current

Barber School - undefined

Academy of professional barber-stylist

AAS Career Program - Data Operations Engineering

Northern Virginia Community College

High School -

Northwood High School

Driver Trainee

Certificate of completing 120 hours of entry level cdl class b training in the operation of dump truck trucks learning how to safely operate on and off the road 5/10 speed dump trucks and tractors, pre trip/post trip dump trucks, tractors and trailers, dot regulations, protocols, etc..

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Ronique James