Ronique West
Washington ,DC
Summary
Industrious Building Supervisor with two years of experience managing a Recreation Center. Adept at motivating maintenance crews and innovative problem solving. Successful at providing best-in-class customer service and detail-oriented inspections. Versatile purser with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
7
7
years of professional experience
Work History
Call Center Agent
Work Study
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and managed customer files and databases.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Building Supervisor
Delaware State University
08.2021 - 01.2023
- Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
- Drafted evacuation maps and educated occupants on safe routes.
- Scheduled events and maintenance workers in WREC.
- Developed team communications and information for meetings.
Wawa Associate
Wawa
05.2022 - 08.2022
- Worked varied hours to meet seasonal and business needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service and sales techniques.
SYEP Employee
DOES Summer Youth Program
06.2016 - 08.2020
- Recorded feedback from children and parents for integration into future programs and forthcoming activities.
- Integrated STEM activities into programs to enrich educational impact and inspire novel career paths.
- Tracked and accounted for participants' unique medical needs, tailoring activities, meals and educational experiences to suit each child.
- Promoted results-driven programs, aligning pursuits with overall enrichment goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sales Associate
Journeys
03.2018 - 04.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Friendship Pcs Collegiate Academy
Washington, DC05-2020
Bachelor of Science -
Delaware State University
Dover, DECurrent
Skills
- Training and Development
- Decision-Making
- Time management skills
- Retail merchandising
- Cash Handling
- Written communications
- Data Communications
Accomplishments
- Supervised team of over 100 staff members.
- Collaborated with team of 20 in the development of Reopening the building.
Timeline
Call Center Agent
Work Study
12.2022 - Current
Wawa Associate
Wawa
05.2022 - 08.2022
Building Supervisor
Delaware State University
08.2021 - 01.2023
Sales Associate
Journeys
03.2018 - 04.2019
SYEP Employee
DOES Summer Youth Program
06.2016 - 08.2020
High School Diploma -
Friendship Pcs Collegiate Academy
Bachelor of Science -
Delaware State University
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