Ronisha Jones
New Orleans,LA
Summary
Dedicated, detail oriented certified phlebotomist with experience of progressive experience in clinical laboratory environments, specializing in venipuncture and patient care while enhancing sample integrity and operational efficiency. Proven track record of implementing strategic improvements that optimize laboratory processes and achieve quantifiable results in healthcare setting.
Overview
7
7
years of professional experience
Work History
Host/Server
Sage Hospitality
New Orleans, Louisiana
05.2026 - Current
- Welcomed guests upon entry, fostering a positive dining experience.
- Tracked reservations via phone and digital software, communicating accurate wait times to guests.
- Processed checks, cash and credit card payments with 97% accuracy, increasing efficiency by 6%.
- Developed professional reports for customers, enhancing satisfaction and increasing tip revenue.
Phlebotomist
Methodist Dallas Medical Center
Dallas, Texas
07.2023 - 06.2024
- Collected quality blood specimens in a timely manner with 0% rejections to data.
- Obtained diverse blood samples via venipuncture, urine collections, and swabs, contributing to comprehensive patient diagnostics.
- Collected blood samples from 30+ individuals daily, ensuring efficient workflow and patient comfort.
- Provided exceptional patient care, minimizing discomfort during blood collection procedures.
Call Center Representative
AHC Management
Houston, Texas
04.2021 - 09.2023
- Promptly manage incoming customer inquiries, request, and troubleshooting needs.
- Conducts follow ups, telemarketing, or head generation calls.
- resolves customer complaints and process cancellations.
- Log all customers interactions, details, and resolutions accurately in database software.
- maintaining a 95% customer satisfaction rating through actively listening and empathy.
Travel Phlebotomist
Fusion Medical Staffing
10.2019 - 07.2021
- Perform over 40+ venipuncture on a daily basis.
- obtained a variety of urine collections, fingerstick, biometric screenings and multiple swabs.
- Collected blood specimen efficiently and accurately with 0% rejections to data.
- Prepared specimen for laboratory testing ensuring compliance with protocol.
Education
National Board Certification - Renewal Phlebotomy Certified
Top Notch Phlebotomy Institution
Chalmette, LA08-2026
Skills
- Communication
- Venipuncture
- Data Entry
- Specimen Processor
- Patient Relations
Timeline
Host/Server
Sage Hospitality
05.2026 - Current
Phlebotomist
Methodist Dallas Medical Center
07.2023 - 06.2024
Call Center Representative
AHC Management
04.2021 - 09.2023
Travel Phlebotomist
Fusion Medical Staffing
10.2019 - 07.2021
National Board Certification - Renewal Phlebotomy Certified
Top Notch Phlebotomy Institution