ALLISON D. ROGERS
Memphis,TN
Summary
Experience in community outreach; organized; and attention to detail. Positive and upbeat professional motivated to enhance customer loyalty by making guests feel welcome and providing friendly, prompt and attentive service tailored to customer's preferences. Maintains well-stocked, organized stations ready for any need. Successful in maintaining productivity and calm in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Host/Server
Cracker Barrel
Lakeland, TN
04.2024 - Current
- Served as point-of-contact for resolving guest complaints or special requests.
- Resolved conflicts between customers when necessary.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
Memphis Helping House
01.2015 - Current
- volunteer opportunity
Embroidery Technician
Shugabutton Designs
01.2014 - Current
- Personalize clothes, blankets, and bath accessories for customers
- Process orders received via telephone and internet
- Use Cricut machine to add vinyl to clothes and other products
- Process payments received via Cash App, PayPal, Venmo, or in-person
- Manage social media account for business
Customer Serivce
Frost Bake Shop
05.2023 - 03.2024
- Served customers by taking bakery orders both in person and over the phone
- Prepared and packed baked goods
- Adhered to sanitation standards and policies set by the company.
- Managed financial transactions
- Answered incoming calls promptly and professionally.
- Greeted customers, assessed their needs and provided appropriate services.
Memphis Police Department
01.2015 - 12.2023
- volunteer opportunity
Kennel Technician
Pet Suites Resort and Play
08.2022 - 05.2023
- Cared for dogs and cats in boarding and daycare
- Adhered to company's sanitation policies
- Assisted guests with questions and concerns
Education
High School Diploma -
Houston High School
05.2024
Skills
- Strong problem-solving
- Computer savvy
- Interpersonal Skills
- Communication
- Collaboration
- Office Equipment
- Critical thinking
- Attention to detail
Timeline
Host/Server
Cracker Barrel
04.2024 - Current
Customer Serivce
Frost Bake Shop
05.2023 - 03.2024
Kennel Technician
Pet Suites Resort and Play
08.2022 - 05.2023
Memphis Helping House
01.2015 - Current
Memphis Police Department
01.2015 - 12.2023
Embroidery Technician
Shugabutton Designs
01.2014 - Current
High School Diploma -
Houston High School