Melisa Bonilla
Elgin,IL
Summary
Dynamic and results-driven leader with extensive experience in customer service, team management, and operational efficiency within fast-paced environments. Proven track record in enhancing guest experiences, leading teams, and implementing high standards of service. Certified Personal Trainer and Nutrition Coach with a deep passion for health, wellness, and fitness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Host/Server
Savoury
Bartlett, IL
04.2019 - Current
- Operated POS transactions and provided high-quality service during peak business hours
- Supported management duties, including key carrier responsibilities, and ensured adherence to food safety and service standards
- Built strong community relationships and played a key role in team accountability and operational efficiency.
fulfillment expert
Target
Elgin, IL
03.2020 - 12.2020
- Executed online order fulfillment, including picking, prepping, packing, and shipping, while adhering to brand standards
- Delivered a positive guest experience through efficient order processing and exceptional customer service
- Maintained accuracy and quality in all tasks to meet operational goals and enhance customer satisfaction.
Host/Server/Blue Card holder
Olive Garden
St. Charles, IL
02.2017 - 03.2019
- Provided excellent hospitality and resolved guest issues, serving as the primary point of contact in the absence of management
- Managed POS transactions, handled guest feedback, and ensured timely resolutions to enhance the dining experience
- Took on management responsibilities, including training new staff and overseeing operational procedures.
Shift leader
Dunkin Donuts
South Elgin, IL
02.2016 - 02.2017
- Led a team to deliver exceptional guest experiences, consistently upholding operational and quality standards
- Trained and supervised staff to ensure a high level of customer service and adherence to company policies
- Managed daily operations, including inventory control and maintaining a clean and organized work environment.
Education
Bachelor's Degree in Criminal Law and Justice -
University of Illinois at Chicago
Chicago, IL05.2024
Skills
- Leadership and Team Development
- Exceptional Customer Service
- Effective Communication and Relationship Building
- Time Management and Organizational Skills
- Ability to Motivate and Inspire others
- Adaptability and Problem-Solving
- Strong Work Ethic
Certification
- Certified Personal Trainer, National Academy of Sports Medicine (NASM)
- Certified Nutrition Coach, National Academy of Sports Medicine (NASM)
- CPR Certified, National Academy of Sport Medicine by ASTI
Languages
- English
- Spanish
Timeline
fulfillment expert
Target
03.2020 - 12.2020
Host/Server
Savoury
04.2019 - Current
Host/Server/Blue Card holder
Olive Garden
02.2017 - 03.2019
Shift leader
Dunkin Donuts
02.2016 - 02.2017
Bachelor's Degree in Criminal Law and Justice -
University of Illinois at Chicago
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