Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sophia Steckel

Suwanee,GA

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Loves meeting new people.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host/Server

Jim N Nicks Bar-B-Q
3130 Ronald Reagan Blvd Cumming, GA 30041, GA
05.2023 - Current
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Trained new hosts
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Front Desk Receptionist, Cashier, Pickup

Target
5950 State Bridge Rd , GA
10.2022 - 05.2023
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Lifeguard

AMS
N/A
04.2021 - 04.2022


  • Maintained a clean and safe facility, performing necessary cleaning tasks daily.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.

Education

Marketing

Lambert High School
Suwanee, GA
05.2025

Skills

  • Customer service expertise
  • Phone Etiquette
  • Creative Idea Development
  • Thought leadership
  • Performance monitoring
  • Team Collaboration

Certification

  • Alcohol license

Languages

Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual

Timeline

Host/Server

Jim N Nicks Bar-B-Q
05.2023 - Current

Front Desk Receptionist, Cashier, Pickup

Target
10.2022 - 05.2023

Lifeguard

AMS
04.2021 - 04.2022

Marketing

Lambert High School

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Sophia Steckel