Nathan Oliphant
Yakima ,WA
Summary
Dynamic and detail-oriented professional with extensive experience at Applebee's Grill & Bar, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and menu knowledge, while efficiently managing seating arrangements and POS operations. Committed to delivering exceptional dining experiences in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Server
Applebee's Grill & Bar
Union Gap , WA
01.2023 - Current
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating arrangements.
- Assisted servers by communicating guest needs effectively.
- Maintained cleanliness and organization of dining area.
- Handled guest inquiries and resolved concerns efficiently.
- Coordinated with kitchen staff to ensure timely service delivery.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Implemented feedback from customers to improve service quality and menu offerings.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Processed payments from customers using a POS system.
- Resolved conflicts between customers when necessary.
- Stayed informed about daily specials, new menu items, promotions.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Checked identification for guests who appeared under age 21.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Took beverage orders and served drinks during peak meal times.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Stocked server areas with supplies before, during and after shifts.
- Accepted payments from guests for dine-in and take-out foods.
- Directed patrons to lounges and waiting areas.
- Spoke with patrons to drive satisfaction with food and service.
- Informed patrons of establishment specials and promotions.
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining and service areas.
- Assisted kitchen staff with food preparation as needed.
- Resolved customer complaints with professionalism and empathy.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Recommended menu items based on customer preferences and dietary needs.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Addressed complaints to kitchen staff and served replacement items.
Education
High School Diploma -
Washington State Connections Academy
Tumwater, WA06-2022
Skills
- Menu knowledge
- POS operation
- Guest seating
- Customer engagement
- Conflict resolution
- Time management
- Attention to detail
- Active listening
- Effective communication
- Problem solving
- Work organization
- Guest feedback
- POS software
- Detail-oriented
- Up-selling techniques
- Seating arrangements
- Food allergy awareness
- Takeout order processing
- Adaptable to change
- Event planning
- Multitasking proficiency
- Table assignment coordination
- Customer service
- First aid training
- Event planning assistance
- Professional appearance
- Hospitality and accommodation
- Exceptional communication
- Server support
- Order accuracy
- Task prioritization
- Front of house organization
- Check payment processing
- Promotional awareness
- Dining area maintenance
- Ordering procedures
- Item promotion
- Customer service expertise
- Positive and professional
- Food running
- Table setting
- Dining customer service
- Guest complaint resolution
- Greeting guests
- Front-of-house display creation
- Table setting arrangements
Affiliations
- working on a horse ranch
- spending time with family and friends
- swimming
- helping people
Certification
- lifeguarding
- cpr and first aid
- food handlers card
Languages
English
Professional
Timeline
Host/Server
Applebee's Grill & Bar
01.2023 - Current
High School Diploma -
Washington State Connections Academy