Sophia Prondzinski
Madison,WI
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Host/Server
Lago Tacos
12.2021 - Current
- Enhanced customer satisfaction by promptly greeting guests upon arrival.
- Managed seatings efficiently to accommodate walk-in guests and reduce wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Barista
Caribou Coffee
05.2021 - 12.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Bachelor of Science - Aerospace Engineering And Data Science
University of Wisconsin - Madison
Madison, WI05.2027
High School Diploma -
Minnetonka High School
Minnetonka, MN06.2023
Skills
- Food Running
- POS Systems
- Beverage Preparation
- Ordering Procedures
- Reservations Management
- Professional Appearance
- Dining Room Management
- Multitasking Proficiency
- Detail Oriented
- Menu Knowledge
References
References available upon request.
Timeline
Host/Server
Lago Tacos
12.2021 - Current
Barista
Caribou Coffee
05.2021 - 12.2021
Bachelor of Science - Aerospace Engineering And Data Science
University of Wisconsin - Madison
High School Diploma -
Minnetonka High School
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