Thomas Oakes
GREENEVILLE,TN
Summary
I’m a friendly person who enjoys helping people and finding happy resolutions to problems. I’ve mostly worked in customer service but I enjoy seeing others find success. I like being given tasks and completing them. If I’m helping others I’m really in my own happy place.
Overview
18
18
years of professional experience
Work History
Host/Server
General Morgan Inn
GREENEVILLE, TN
03.2023 - Current
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Managed reservations efficiently, ensuring optimal seating arrangements.
- Served food and beverages promptly, maintaining high service standards.
- Handled customer inquiries and complaints professionally, resolving issues effectively.
- Assisted with menu knowledge, providing recommendations to enhance guest experience.
- Coordinated with kitchen staff to ensure timely order delivery and accuracy.
- Recorded and confirmed reservations in the system and to-go orders to streamline process for both customer and restaurant.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Desk Clerk
The Mountain Eagle Newspaper
Whitesburg, Kentucky
08.2008 - 08.2009
- Managed front desk operations and greeted visitors with professionalism.
- Handled incoming calls and routed inquiries to appropriate departments.
- Assisted in maintaining accurate records of subscriptions and payments.
- Typesetting
- Delivered Newspapers
- Sold Newspapers
Education
June Buchanan School
Pippa Passes, KYSome College (No Degree) - Kinesiology
University of Kentucky
Lexington, KYSkills
- Reservation management
- Food service
- Order accuracy
- Menu recommendations
- Beverage preparation
- Food running
- Hygiene practices
- Guest relations management
- Issue resolution
- Customer relationship management
- Effective communication
- Interpersonal communication
- Team collaboration
- Teamwork
- Time management
- Multitasking and prioritization
- Cool under pressure
- Cash handling
- Cash register operation
- Professional phone etiquette
- Relationship building
- Adaptable and flexible
- Attention to detail
- Problem solving
- Welcoming guests
- Menu item recommendations
- Team player
Affiliations
I enjoy music, sports, and reading about history. My favorite time is spent with my wife and son enjoying their company.
Timeline
Host/Server
General Morgan Inn
03.2023 - Current
Desk Clerk
The Mountain Eagle Newspaper
08.2008 - 08.2009
June Buchanan School
Some College (No Degree) - Kinesiology
University of Kentucky