Tiffeney Stratton
Sovereign Communications
sault saint marie
5
years of professional experience
Resourceful professional with a strong foundation in customer service and telephone reception. Expertise in coordinating with teams to manage busy shifts and ensure a seamless dining experience.
Work History
Host/Server
1 Year- Greeted and seated guests, ensuring a welcoming atmosphere.
- Coordinated with kitchen and wait staff to enhance service flow.
- Managed reservation system, optimizing table assignments for efficiency.
- Assisted in training new hosts on customer service protocols.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sound Board Operator
5 Years- Collaborated with audio engineers to ensure optimal sound quality during productions.
- Monitored audio signals for clarity, distortion, and volume levels throughout performances.
- Operated and maintained sound mixing consoles for live events and broadcasts.
- Trained junior staff on sound board operation techniques and equipment handling protocols.
- Delivered high-quality audio experiences for audiences by meticulously calibrating sound levels.
Education
High School Diploma
Skills
Reservation management
Customer service
Phone etiquette
Effective time management
Multitasking proficiency
Team collaboration
Collaborative mindset
Timeline
Host/Server
The Antlers Restaurant
08.2025 - CurrentRead More
Sound Board Operator
Sovereign Communications
08.2021 - CurrentRead More
Sault Area High School
High School Diploma
Read More