Olivia Knutzen
Bellingham,WA
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Host/Server
Bobs Burgers and Brew
Burlington , Washington
03.2021 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Took beverage orders and served drinks during peak meal times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Ensured compliance with health and safety regulations within the restaurant.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Processed payments from customers using a POS system.
- Resolved conflicts between customers when necessary.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Notified server after seating parties in section to facilitate prompt service.
Education
High School Diploma -
Burlington-Edison Highschool
Burlington06-2023
Some College (No Degree) -
Western Washington University
Bellingham, WASkills
- Customer service
- Health and safety
- Attention to detail
- Table assignment management
- Menu board art
- Clear communication
- Reservation management
- Time management
- Conflict resolution
- Online reservations
- Cash handling
- POS system operation
- Flexible and adaptable
- Front- and Back-of-house coordination
- Professional appearance
- Operate cash register
Affiliations
- Competitive cheer for 10+ years while also balancing school and work
Accomplishments
- Honor roll all throughout highschool
Timeline
Host/Server
Bobs Burgers and Brew
03.2021 - Current
High School Diploma -
Burlington-Edison Highschool
Some College (No Degree) -
Western Washington University
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