Gianna Breithaupt
Austin,TX
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
Work History
Host/Server
the Original Pancake House-austin Tx
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Crew Member
Beard Papa's
02.2023 - 03.2024
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Assisted in the preparation of food items such as Creme puffs, lava cakes, and filling creme puffs.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient operations.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Checked expiration dates on all products before serving them to customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Informed customers about daily specials in an engaging manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared beverages such as coffee drinks, boba teas and bottled drinks according to company standards.
- Assisted management team with inventory counts of food products and beverage supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Scrubbed and polished counters to remove debris and food.
- Brewed and served coffee and tea with preferred add-ins.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
John B Connally High School
Austin, TX05-2024
Skills
- Health Code Compliance
- Safe Food Handling
- Inventory Restocking
- Customer Service
- Customer Engagement
- Drive-Thru Operations
- Team Contributions
- Initiative and Self-Motivation
- Integrity and Honesty
- Heavy Lifting
- Safety awareness
- Safety
- Problem-Solving
- Supplies Monitoring and Restocking
- Workplace Efficiency
- Clear Communication
- Equipment Maintenance
- Cash Handling
- Telephone Etiquette
- Customer service
- Multitasking proficiency
- Team collaboration
- Effective time management
Affiliations
- Creative
- Extraverted
- People skills
- Artistic
- Hard working
Accomplishments
- Given two raises at Beard Papas for excellent work ethic and customer service.
Education and Training
other
Timeline
Host/Server
the Original Pancake House-austin Tx
08.2024 - Current
Crew Member
Beard Papa's
02.2023 - 03.2024
High School Diploma -
John B Connally High School
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