Ronita DeClay
Show Low,AZ
Summary
Dedicated caregiver with expertise in client support encompassing meal preparation, personal hygiene assistance, and medication administration. Skilled in maintaining accurate documentation and facilitating effective communication about care. Experienced in managing household tasks to ensure a clean and organized environment, enhancing client satisfaction and well-being.
Overview
1
1
Certification
6
6
years of post-secondary education
21
21
years of professional experience
Work History
Program Aide
TLC - The Treatment and Learning Centers, Inc.
Show Low, AZ
07.2026 - Current
- Assisted clients with daily activities to ensure their comfort and well-being.
- Examples:Cleaning,Cooking & Preparing Foods that are on the Daily Menu for clients. Administering Daily Meds if Clients have Medication to be given while on shift. Assisting with Daily laundry for clients. Doing shopping once a week for Group Homes where Clients Reside. Assisted clients with personal hygiene routines. Taking Clients to appointments. Drove clients to daily outings. Documenting everything with regard to Clients & submitting near end of daily shifts.
- Assisted lead staff with daily program schedules and participant transitions.
- Monitored client behavior and followed individualized support plans.
School Lunch Aide
Head Start
Lakeside, AZ
04.2026 - 05.2026
- Prepared and served nutritious meals to students, ensuring food safety and adherence to dietary guidelines.
- Washed, rinsed, and sanitized dishes to maintain cleanliness and hygiene standards in the kitchen.
- Managed laundry and cleaning supplies efficiently.
Customer Service Representative
Circle K
Show Low, AZ
11.2025 - 04.2026
- Greeted customers at Circle K register and processed purchases with POS system.
- Processed cash, card, and mobile payments following company protocols. following Circle K procedures.
- Resolved customer questions about fuel, products, and store services.
- Greeted customers and verified age for alcohol and tobacco purchases to ensure compliance with regulations.
Product Specialist/Sales
77 Subaru
Show Low, AZ
07.2025 - 08.2025
- Educated customers on Subaru model features and trim differences, helping them make informed purchase decisions.
- Coordinated vehicle demonstrations and test drives, showcasing vehicles' benefits and increasing buyer interest.
- Facilitated sales process for new and used vehicles, enhancing customer engagement and satisfaction.
- Explained financing options and lease details using dealership sales processes.
Merchandise Associate
TJ Maxx
Show Low, AZ
04.2025 - 06.2025
- 1. Engaged with customers daily as a cashier/merchandise associate, contributing to a positive team environment.
- 2. Ensured customer satisfaction by delivering friendly and efficient service during all interactions. So knowing how to handle any situation is a plus, with a great positive attitude.
- 3. Provided friendly and persistent service as the last point of contact, fostering customer loyalty and encouraging credit card sign-ups.
Cashier
HHS Culinary and Nutrition Services
Show Low, AZ
10.2024 - 01.2025
- Executed opening and closing duties, ensuring accurate cash count in register before and after shifts
- Suggested alternative products to customers during stockouts
- Performed opening/closing duties including counting money in the register before/after shifts
- Suggested alternative products when requested items were out of stock
Front Desk Agent
Lakeside Lodging
Lakeside, AZ
08.2024 - 10.2024
- Checked in & checked out guests with online reservations, ensuring a smooth arrival and departure experience. Taking payments & deposits. Prepared the continental breakfast each morning. Ensured daily trash removal to uphold a tidy front desk area. Making sure the front desk area is debris free.
- Greeted guests and managed check-ins at Lakeside Lodging front desk.
- Answered guest calls and resolved reservation questions with clear communication.
- Processed room assignments, key cards, and departure checkouts accurately.
Assistant Store Manager
Access Financial
Lakeside, AZ
11.2023 - 08.2024
- Assisted customers daily in person and over the phone, addressing inquiries and resolving issues promptly.
- Facilitated customer loan applications to ensure efficient processing. Completed daily paperwork for loan applications to maintain accuracy. I have to scan and upload documents as well & call people regarding collection calls, if a customer comes up on our leads list and so forth.
- Supported Access Financial store operations and daily customer service workflows.
- Supervised cash handling and drawer balancing at Access Financial.
- Assisted customers with loan applications and account questions at Access Financial.
Cashier
The Home Depot
Show Low, AZ
07.2023 - 11.2023
- Operated cash register during customer transactions, which I help customers check their items out as they come to the cashier counter, plus I was always accurate for my drawer when I got off shift. Maintained organization of checkout area and ensured all items were in order during shifts. Kept register area clean and free of debris to enhance customer experience.
- Balanced cash drawer and verified transactions during busy meal periods.
- Processed guest and patient payments using point-of-sale systems in culinary service settings.
- Greeted customers and answered menu questions with professional service.
Cashier - Park Pineway Center
JcPenney
Show Low, AZ
07.2022 - 02.2023
- Provided friendly greetings to enhance customer experience.
- Assisted customers in locating items and enhancing their shopping experience.
- Organized and restocked items that customers decided not to purchase..
- Guided customers through their shopping experience.
- Processed customer refunds efficiently at the register..
- Attached security tags to items requiring protection against loss..
Medical Billing & Coding/Receptionist
Medical Billing & Coding of Tempe
Tempe, AZ
06.2009 - 01.2010
- Billing & Coding for Doctors offices in the Tempe Area. Served as receptionist, answered phone calls, and assisted clients with insurance bill payments. Worked as a receptionist three times a week during low-volume periods. However there was a temporary receptionist as well who would come in twice weekly. Other days I was a biller & coder. Verified patient insurance coverage through phone calls before billing doctor's offices to ensure accuracy and compliance. Lastly I'd upload any documents that needed to be updated and submit into the system. Also, I would file the folders in the file cabinets. At times I'd organize the file cabinets by each doctors office and the patients last names first.
- Provided a friendly first point of contact for patients at Medical Billing & Coding of Tempe.
- Managed incoming multi-line calls and directed inquiries to appropriate billing staff.
- Organized scheduling of appointments and oversaw daily calendar for the reception area.
Receptionist
White Mountain Apache Tribe
Whiteriver, AZ
03.2006 - 07.2006
- Greeted tribal members and visitors at White Mountain Apache Tribe reception desk, creating a welcoming environment and ensuring effective communication.
- Provided support to office visitors at Tribal Council office, assisting with inquiries and setting up appointments for public meetings to facilitate community engagement.
- Answered and routed incoming calls for tribal offices and departments.
- Filed documents systematically, conducted phone outreach for inquiries, and answered incoming phone calls. Completed work orders for administrative leave and travel requests to ensure efficient office operations.
- Scheduled appointments for community services and staff meetings.
Education
Medical Billing & Coding - Medical Insurance Billing & Coding
Everest College-Mesa
Mesa, AZ 08.2007 - 01.2010
High School Diploma - General Studies
Alchesay High School
Whiteriver, AZ 08.1997 - 05.2001
Skills
- Medication administration/Client documentation/Personal care support/Meal preparation/Assisting with Meal Planning/Companionship Support/Grooming Assistance/Client Monitoring/Personal Care Assistance
- Food service experience
- Meal service
- Cooking/Food Service
- Nutritional support
- Dishwashing
- Housekeeping support
- Laundry management
- Food service/Nutrition guidance
- Customer assistance
- Customer service
- Customer communication
- Customer complaint resolution
- Client relations
- Customer support/Direct support
- Front Desk Receptionist Experience
- Medical receptionist/Medical scheduling/Multi-line phone systems
- Appointment scheduling
- Phone etiquette/Phone Scheduling/In-Person Patient Scheduling
- Communication skills/Interpersonal skills
- Team coordination
- Behavior monitoring
- Multitasking and organization
- Scheduling
- Attention to detail
- Safety precautions
- Workplace health and safety regulatory compliance
- Health safety compliance
- Organizational skills
- Retail store experience
- Cash register operations/Refund Processing/Opening/Closing Registers
- Payment card processing
- Retail sales transactions/Depositing cash
- Store closing procedures
- Retail support
- Assistant Manager
- Assistant manager experience
- Store Management Experience
- Automotive support
- Dealership
- Client documentation
- Managing patient records
- Typing
- Basic math
- Basic arithmetic/10-key data entry/Microsoft Excel/Microsoft Word/QuickBooks/10-Key Typing/Microsoft Outlook/Microsoft PowerPoint/
- Driver safety training
- Phone canvassing
- English/Apache Language
- Child hygiene practices
- Preschool experience
- Childcare experience
- Classroom experience
- Hospital experience
- Cleaning
- House cleaning assistance
- Problem solving
- Decision making
- Leadership
- Multitasking
- Stocking/Unloading
- Front desk operations
- Hospitality support
- Communication skills/Interpersonal skills
- English/Apache Language
- Safe work practices
- Multitasking
- Payment card processing
- Leadership
- Store Management Experience
- Medication administration/Client documentation/Personal care support/Meal preparation/Assisting with Meal Planning/Companionship Support/Grooming Assistance/Client Monitoring/Personal Care Assistance
- Customer service
- Behavior monitoring
- Client documentation
- Front desk operations
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
First Aid Certification, 2026-07, CPR Certification, 2026-07, Level One Fingerprint Clearance Card, 2026-03, Expire 2032-03, Food Handler Certification, Driver's License
Languages
English
Timeline
Program Aide
TLC - The Treatment and Learning Centers, Inc.
07.2026 - Current
School Lunch Aide
Head Start
04.2026 - 05.2026
Customer Service Representative
Circle K
11.2025 - 04.2026
Product Specialist/Sales
77 Subaru
07.2025 - 08.2025
Merchandise Associate
TJ Maxx
04.2025 - 06.2025
Cashier
HHS Culinary and Nutrition Services
10.2024 - 01.2025
Front Desk Agent
Lakeside Lodging
08.2024 - 10.2024
Assistant Store Manager
Access Financial
11.2023 - 08.2024
Cashier
The Home Depot
07.2023 - 11.2023
Cashier - Park Pineway Center
JcPenney
07.2022 - 02.2023
Medical Billing & Coding/Receptionist
Medical Billing & Coding of Tempe
06.2009 - 01.2010
Medical Billing & Coding - Medical Insurance Billing & Coding
Everest College-Mesa
08.2007 - 01.2010
Receptionist
White Mountain Apache Tribe
03.2006 - 07.2006
High School Diploma - General Studies
Alchesay High School
08.1997 - 05.2001