Summary
Overview
Work History
Education
Skills
Software
Languages
Certification
Timeline
Hi, I’m

Ronja Casey

UX/UI Designer
Denver,CO
Ronja Casey

Summary

Creative UI Developer facilitating and supporting human interactions with complex systems and software. Maintains user-centric designs while adhering to prescribed interface principals and related development goals. Dedicated to creating inviting and unintimidating interfaces for everything from simple open-source applications to complex proprietary systems. Possesses background in website design and testing. Executed strategies that drove website traffic from social media and search engines. Excellent communicator and team leader. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
years of professional experience
9
years of post-secondary education
3
Languages
1
Certificate

Work History

Björn's Colorado Honey
Denver, CO

Team Lead Supervisor
10.2023 - Current

Job overview

  • Guiding and motivating: Helping a group achieve specific tasks or goals
  • Training: Overseeing staff training and helping team members improve their skills and product knowledge
  • Monitoring: Monitoring progress towards goals and performance
  • Resolving conflicts: Addressing concerns and resolving conflicts within the team
  • Ensuring compliance: Ensuring employees work towards company goals and objectives, and that proper approval is given for customer discounts, returns, and exchanges
  • Conducting reviews: Regularly evaluating team performance
  • Setting strategy: Creating strategies to help drive business initiative
  • Ensuring Customer Service Satisfaction

AAA
Denver, CO

Customer Advocate
01.2022 - 04.2023

Job overview

  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Developed comprehensive training materials and conducted training sessions for customer service agents.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Contacted outside providers on behalf of customers to help solve problems.
  • Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Monarch Roofing And Construction
Denver, CO

Project Manager Apprentice
05.2020 - 05.2021

Job overview

  • Managed projects from procurement to commission.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.
  • Planned, designed, and scheduled phases for large projects.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Prepared and submitted project invoices for review and approval.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Developed and implemented strategic project plans to meet business objectives.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Coordinated material procurement and required services for projects within budget requirements.

Education

General Assembly
Denver, CO

Certification from UX/UI Design
05.2023 - Current

University Overview

University of Colorado Denver
Denver, CO

No Degree from Psychology
01.2018 - 12.2018

University Overview

University of Colorado Denver
Denver, CO

No Degree from Sociology
01.2018 - 12.2018

University Overview

University of Colorado
Denver, CO

No Degree from Engineering
08.2017 - 12.2017

University Overview

St. Willibrord Gymnasium
Bitburg, Germany

High School Diploma
08.2005 - 03.2012

University Overview

Skills

Data entry skills

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Software

Google Office

Figma

Trello

Slack

Zoom

Microsoft Software

Salesforce

Optimal Workshop

Languages

English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Latin
Intermediate (B1)

Certification

User Experience Design

Timeline

Team Lead Supervisor
Björn's Colorado Honey
10.2023 - Current

User Experience Design

07-2023
General Assembly
Certification from UX/UI Design
05.2023 - Current
Customer Advocate
AAA
01.2022 - 04.2023
Project Manager Apprentice
Monarch Roofing And Construction
05.2020 - 05.2021
University of Colorado Denver
No Degree from Psychology
01.2018 - 12.2018
University of Colorado Denver
No Degree from Sociology
01.2018 - 12.2018
University of Colorado
No Degree from Engineering
08.2017 - 12.2017
St. Willibrord Gymnasium
High School Diploma
08.2005 - 03.2012
Ronja CaseyUX/UI Designer